Ambulatory Phlebotomist

massgeneralbrigham; Boston (MA); On-site; USD 66,191,000 - 85,360,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Phlebotomy Technician to collect blood specimens for laboratory testing with supported supervision. The role emphasizes accurate labeling, patient identification, and safe specimen handling across age groups.

Responsibilities include training new staff, rapid response in emergencies, and adherence to HIPAA and regulatory standards while using hospital computer systems. Monday–Friday daytime schedule with onsite work at 60 Fenwood Road.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years phlebotomy experience required.
• Phlebotomy Technician National Certification preferred.

Responsibilities

• Obtains quality blood samples using phlebotomy methods for all age groups.
• Ensures accurate patient identification, specimen labeling, processing and transport.
• Assists in patient recovery and rapid response to emergencies as needed.
• Communicates effectively with patients and care teams to ensure satisfaction.
• Troubleshoots and resolves specimen and order issues; trains and educates new staff.
• Handles sharps and biohazardous materials per regulatory requirements.
• Works with computer systems and HIPAA compliance.

Skills

Phlebotomy techniques

Patient communication

HIPAA compliance

Education

High School Diploma or Equivalent

Phlebotomy Technician Certification

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

• Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned.

Does this position require Patient Care? Yes

Essential Functions

• Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
• Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
• May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
• Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
• Troubleshoots and resolves specimen, order, and common operational issues within the work area.
• Provides some training and education to new staff and students.
• Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
• Works fluently with computer programs and systems, and complies with HIPAA regulations.
• Performs other tests, administration, and specimen collection as assigned.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Phlebotomy Technician [National Certification] - Generic - HR Only preferred Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience

Experience in phlebotomy 1-2 years required

Knowledge, Skills and Abilities

• Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
• Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
• Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
• Demonstrates problem-solving skills and can manage complex patient collections.
• Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.

Additional Job Details (if applicable)

Monday - Friday from 7AM -3:30PM

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

60 Fenwood Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$23.10 - $29.79/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.