Ambulatory Operations Support Coordinator

Tenet Healthcare; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan with employer

Generous PTO

Career development opportunities

Health savings accounts

Employee assistance program

Pet, legal, and other voluntary ins.

Job summary

Tenet Healthcare Corporation’s Ambulatory Services division seeks an Ambulatory Operations Support Coordinator to provide business admin support for assigned hospital ambulatory services, ensure accurate registration, coding, and billing, and monitor workflows.

You will act as liaison between physician and satellite clinics, coordinate monthly front-end training, and help implement compliance with third-party regulations and process improvements.

Qualifications

• Analytical ability to research, review and present financial information.
• Strong communication and interpersonal skills for working with health care staff.
• Knowledge of computer software including spreadsheets, word processing, and databases.

Responsibilities

• Provide administrative support for Ambulatory Services and billing workflows.
• Monitor registration, coding, and charge entry; maintain CDM and clinic charges.
• Coordinate monthly front-end staff meetings; train and share performance metrics.
• Ensure compliance with third-party regulations and billing changes.

Skills

Analytical ability

Communication skills

Technical understanding of software

Education

Bachelor's degree in Business Administration/Health Care Admin/Finance or related field

Tools

Billing software

Job description

Job Description - Ambulatory Operations Support Coordinator (2606003874)

Embark on a rewarding career with DMC Children's Hospital of Michigan. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Under general supervision, and according to established policies and procedures, provides business administrative support to the Ambulatory Services function for assigned hospital(s). Monitors work flow, processing, maintenance and follow-up of various registration, coding and billing actions including charge description master (CDM) maintenance, data entry of clinic charges into the billing system, coding, and correction of bill scrubber edits for physician facility and satellite charges.

Serves as a liaison between physician and satellite clinics for registration and charge entry errors. Recommends corrective action to department leadership to reduce future billing errors. Coordinates monthly meetings with front end staff to provide education and training, share department performance metrics and resolve outstanding issues. Provides technical guidance and support for the billing software used in physician offices. Provides billing software training and support to the clinic staff. Provides interpretation and training to front end staff for all third party regulations and protocols. Ensures compliance with third party regulatory changes.

Monitors and tracks third party authorization denials. Interprets the impact of regulatory and third party contractual changes on the business process of the practice. Responsible for physician charge capture. Proposes corrective mechanisms and actions for charge capture problem areas. Identifies opportunities for physician and satellite revenue enhancement. Assists leadership with the implementation of new business plans and policies. Provides assistance with the standardization of processes and procedures, as well as the implementation and evaluation of continuous improvement and quality assurance standards. As directed, provides input into procedure/protocol development, ensures compliance therewith and provides interpretation of procedural intent as requested.

Qualifications

• 1. Bachelor’s degree in Business Administration, Health Care Administration, Finance or related field, or the equivalent combination of education and/or experience.
• 2. Three years of progressively more responsible experience providing related administrative / operational / financial support.
• 3. Performance Improvement/Quality Assurance data analysis experience preferred.
• 4. Billing certification preferred.

Skills Required

• 1. Analytical ability required to research, gather, review and disseminate information for management review and to understand and relay information regarding substantive business/clerical issues related to area(s) of responsibility. Ability to interpret complex financial reports, studies and processes and to present findings to management.
• 2. Communication and/or interpersonal skills necessary to effectively communicate with various levels of health care personnel on a daily basis. Courtesy and listening skills are required. The ability to read and comprehend procedures and technical literature in specific functional area(s) are necessary.
• 3. Technical understanding of various computer software packages such as spreadsheets, word processing, statistical analysis, database management, work flow and graphics programs.

Facility Description:

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Employment practices will not be influenced or affected by an applicant's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Upon receipt of a conditional offer of employment, applicant will be required to undergo a criminal background check.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify

WOTC: https://www.doleta.gov/business/incentives/opptax