Ambulatory Operations Lead - Strategy, Care & Compliance

Kaiser Permanente; Los Angeles (CA); On-site; USD 160,000 - 210,000; Full time

Job summary

Kaiser Permanente is seeking an experienced leader to manage ambulatory operations, optimize patient care, and drive strategic initiatives in Los Angeles. You will oversee HR, budgeting, and compliance while partnering with physicians and service area leaders to align care delivery with organizational goals.

The role requires strong leadership, strategic thinking, and a track record in improving operational performance within health care settings.

Qualifications

• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Minimum three (3) years of customer or member/patient service experience.
• Bachelor's degree in a business, nursing, health care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR Minimum (8) years of experience in business operations, clinical health care, or a directly related field.

Responsibilities

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement.
• Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments.
• Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact.
• Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency.

Skills

Attention to Detail

Communication

Decision Making

Leadership

Team Building

Strategic Thinking

Cross-Group Collaboration

Problem Solving

Education

Bachelor’s degree in business/healthcare

Tools

Microsoft Office

Job description

Kaiser Permanente is seeking an experienced leader to manage ambulatory operations, optimize patient care, and drive strategic initiatives in Los Angeles. You will oversee HR, budgeting, and compliance while partnering with physicians and service area leaders to align care delivery with organizational goals.

The role requires strong leadership, strategic thinking, and a track record in improving operational performance within health care settings.