Ambulatory EHR & PM Optimization Lead

Kintegra; Camden (SC); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

The Senior EHR & Practice Management Informatics Specialist at Allscripts Camden, SC acts as the primary resource for administration, support, and optimization of Allscripts/Veradigm EHR and PM platforms. You bridge clinical operations, practice management, and IT to ensure providers can leverage technology for patient care and business operations.

The role requires hands-on experience with Allscripts/Veradigm in ambulatory settings, strong knowledge of workflows, revenue cycle, user support,

Qualifications

• Bachelor's degree in Health Informatics, Healthcare Administration, Information Systems, Nursing, Clinical Operations, or related field, or equivalent experience.
• Minimum of three years of direct experience supporting Allscripts Professional EHR and/or Practice Management systems.
• Experience supporting ambulatory healthcare organizations, physician practices, or multi-site clinical environments.
• Understanding of clinical workflows, patient registration, scheduling, documentation, billing, and revenue cycle processes.
• Experience troubleshooting application issues and collaborating with software vendors.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently while managing multiple priorities.

Responsabilités

• Serve as the primary subject matter expert for Allscripts/Veradigm Professional EHR and Practice Management applications.
• Troubleshoot and resolve application-related issues reported by clinical and administrative staff.
• Manage support requests, prioritize incidents, and ensure timely resolution of reported issues.
• Coordinate with Allscripts/Veradigm support teams and third-party vendors to resolve system issues and implement enhancements.
• Maintain system configurations, templates, forms, provider preferences, scheduling configurations, and workflow settings.
• Participate in application testing and validation activities related to upgrades, patches, and new functionality.
• Collaborate with physicians, nurses, medical assistants, behavioral health providers, administrative teams, and leadership to evaluate and improve workflows.
• Identify opportunities to improve efficiency, reduce documentation burden, and enhance user satisfaction.
• Recommend and implement workflow and system configuration improvements.
• Support the development, maintenance, and optimization of clinical documentation templates and workflows.
• Assist departments in leveraging EHR functionality to achieve operational and clinical objectives.
• Provide initial and ongoing end-user training for clinical and administrative staff.
• Develop user guides, workflow documentation, and training materials.
• Support onboarding and training of new employees.
• Serve as an escalation point for complex application issues and workflow questions.
• Promote best practices in EHR and Practice Management system utilization.
• Assist with quality reporting programs and performance improvement efforts.
• Analyze system data to identify trends, gaps, and opportunities for optimization.
• Support population health, quality measure tracking, and value-based care initiatives.
• Collaborate with operational and clinical leadership to identify reporting needs and assist in interpretation of data.
• Maintain data integrity by validating report accuracy and supporting data quality improvement efforts.
• Assist with the management, monitoring, and support of interfaces between the EHR and external systems.
• Coordinate with laboratories, radiology providers, health information exchanges, payers, and technology vendors regarding interface-related issues.
• Participate in interface testing, validation, and troubleshooting efforts.
• Support implementation and optimization of interoperability solutions.
• Maintain documentation related to interface functionality and workflows.
• Ensure system utilization aligns with organizational policies, security requirements, and regulatory standards.
• Support HIPAA compliance and the protection of patient health information.
• Participate in system audits, risk assessments, and compliance-related activities.
• Assist with application governance processes, change control procedures, and documentation standards.
• Promote standardization and best practices across departments.

Connaissances

Allscripts/Veradigm EHR

Healthcare IT

End-user support

Workflow optimization

Training

SQL querying

Interoperability standards

Formation

Bachelor's degree in Health Informatics or related

Outils

Allscripts/Veradigm PM

SQL

HL7/FHIR

Description du poste

The Senior EHR & Practice Management Informatics Specialist at Allscripts Camden, SC acts as the primary resource for administration, support, and optimization of Allscripts/Veradigm EHR and PM platforms. You bridge clinical operations, practice management, and IT to ensure providers can leverage technology for patient care and business operations.

The role requires hands-on experience with Allscripts/Veradigm in ambulatory settings, strong knowledge of workflows, revenue cycle, user support,