AMBULATORY CARE ADMINISTRATIVE MANAGER 1

UCSF Health; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

UCSF Health seeks an Administrative Director to oversee the operations of the Cancer Center Infusion Services at MB, Mt. Zion, and Pediatrics.

You will supervise administrative staff, manage check-in, scheduling, revenue cycle, and business functions, ensuring alignment with UCSF policies and patient care standards. Reporting to the Director of Nursing, you will lead strategic initiatives, coordinate with departments such as Radiation Oncology, Medicine, IT, Pharmacy, and Revenue Cycle, and

Qualifications

• Bachelor's degree or equivalent in related field.
• 3–5 years of progressive leadership with clinic/center management experience.
• Experience in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and IT.
• Ability to organize, manage multiple priorities, and delegate effectively.
• Demonstrated managerial and HR knowledge including budgeting, quality improvement, and program planning.
• Strong written, verbal, and interpersonal communication skills.
• Knowledge of healthcare IT, billing systems, and patient care workflows.

Responsibilities

• Supervise administrative staff including check-in/registration and scheduling teams.
• Oversee operational, HR, administrative, revenue cycle and business functions for the Cancer Center infusion services.
• Collaborate with department leadership to implement strategic initiatives and ensure goals.
• Ensure internal controls and regulatory compliance are adhered to across operations.

Skills

Leadership

Staff management

Communication

Regulatory compliance

Healthcare IT knowledge

Budgeting/financial management

Education

Bachelor's degree or equivalent in related area

Tools

Billing systems

Clinical IT systems

Job description

Job Summary

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning and / or external marketing activities. Management levels may include oversight of clinical patient care. For only patient care, see Ambulatory Patient Care Services job function.

Job Description

Job Summary

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning and / or external marketing activities. Management levels may include oversight of clinical patient care. For only patient care, see Ambulatory Patient Care Services job function.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.

Manages the operations of healthcare practices(s) to include fiscal, human resources and practice management operations.

Under the general supervision of the Director of Nursing, the Administrative Director will work independently and have primary responsibility for the supervision of administrative staff, including check-in/registration and scheduling teams. The Administrative Director will be responsible for supervising the operational, human resource, administrative, revenue cycle and business functions of the UCSF Cancer Center Infusion Services at MB, Mt. Zion, Pediatrics, and future sites in the infusion center pipeline. Works with Administrative Directors in the Cancer Center and across the health system to ensure strategic and improvement initiatives are successfully implemented. The Administrative Director must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, lean leadership skills, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. The Administrative Director has daily oversight of the infusion services administrative teams to ensure operational optimization and efficiency. The Administrative Director also works on a regular basis with leadership in the Departments of; Radiation Oncology, Medicine, Medical Specialties, Revenue Cycle/ Central Authorization, IT/Apex teams, Radiology, and Pharmacy to ensure infusion operations are meeting departmental goals and objectives and patient service levels remain high.

Department Overview

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science.As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations.The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources.At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research.We are routinely voted a top 10 program by U.S. News and World Report. The UCSF infusion centers supports clinical care, research, and strategic initiatives of the health system.

Qualifications

Required Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• Minimum of 3 - 5 years related experience with demonstrated progressive leadership; or equivalent combination of education, training, and experience.
• Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.

Preferred Qualifications

• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
• Experience working and managing in an ambulatory care setting
• Experience in an academic medical center setting
• Experience supervising in a union environment
• Experience working in cancer service

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html