Ambulance Dispatch & Scheduling Pro

ALLSTAR AMBULANCE LLC; Modesto (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Advancement opportunities

Benefits

Paid training

Career growth

Supportive team

Company growth

Job summary

ALLSTAR AMBULANCE LLC in Modesto, CA is seeking a Dispatcher/Scheduler to coordinate ambulance and non-emergency transportation requests, assign trips, monitor field operations, and ensure efficient daily scheduling.

The ideal candidate has EMS Dispatcher experience, EMT certification preferred, and excellent communication, multitasking, and data-entry skills to support timely, compliant transport services.

Qualifications

• High school diploma or GED required.
• EMS Dispatcher or Ambulance Dispatcher experience required.
• EMT certification or prior EMT experience highly preferred.
• Strong computer and data entry skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Reliable, punctual, and dependable.
• Ability to work flexible hours, including weekends or holidays when needed.

Responsibilities

• Answer incoming transportation requests from hospitals, skilled nursing facilities, dialysis centers, physician offices, and private clients.
• Collect and accurately enter patient and trip information into dispatch software.
• Schedule same-day and future transportation requests.
• Dispatch ambulance and NEMT crews efficiently using dispatch software.
• Monitor driver locations and trip status throughout the day.
• Reassign or adjust schedules as operational needs change.
• Communicate professionally with EMTs, drivers, healthcare facilities, and internal staff.
• Ensure trips are assigned promptly and completed on time.
• Coordinate with management regarding operational issues or delays.
• Maintain accurate documentation of dispatch activities.
• Verify transportation authorizations and required trip information.
• Provide exceptional customer service while maintaining professionalism.
• Follow all company policies, HIPAA requirements, and operational procedures.

Skills

Strong communication

Multitasking

Attention to detail

Reliable and punctual

Data entry skills

Education

High school diploma or GED

EMT certification preferred

Tools

Traumasoft

MediRoutes

VectorCare/Mōvi

Job description

ALLSTAR AMBULANCE LLC in Modesto, CA is seeking a Dispatcher/Scheduler to coordinate ambulance and non-emergency transportation requests, assign trips, monitor field operations, and ensure efficient daily scheduling.

The ideal candidate has EMS Dispatcher experience, EMT certification preferred, and excellent communication, multitasking, and data-entry skills to support timely, compliant transport services.