Ambassador- WinStar World Casino Beverage

Talia; Thackerville (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Referral bonuses

Training & mentorship

Job summary

Traditions Hospitality Group is seeking an Ambassador in Oklahoma to greet guests, answer inquiries, and deliver exceptional service in a fast-paced environment. You will uphold brand standards, coordinate across departments, and participate in ongoing training to enhance guest experiences.

The role requires 21+ years old, ability to obtain a Gaming badge, and a professional appearance. Flexible shifts including nights, weekends, and holidays are expected to support a dynamic guest experience.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain a Gaming badge.
• Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
• Ability to work effectively in a fast-paced environment, prioritizing tasks based on operational needs.
• Strong attention to detail and commitment to providing exceptional customer service.
• Ability to work collaboratively as part of a team and follow directions from supervisors.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

• Welcome and greet guests, providing a friendly and inviting atmosphere.
• Assist guests with inquiries, reservations, and special requests, ensuring their needs are met promptly and efficiently.
• Provide information about the facilities, services, and events, enhancing the guest experience.
• Maintain a clean and organized reception area, ensuring a professional appearance.
• Handle guest complaints and concerns with empathy and professionalism, striving for swift resolution.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Participate in training sessions and meetings to enhance job knowledge and skills.
• Perform other duties as assigned by management or supervisors.

Skills

Customer service

Teamwork

Attention to detail

Professional appearance

Flexibility

Job description

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.AmbassadorAs an Ambassador at Traditions Hospitality Group, you'll be the face of our organization, embodying our values and ensuring our guests receive exceptional service from the moment they arrive. Your warm personality, attention to detail, and commitment to excellence will create memorable experiences that keep our guests returning.Essential Functions and Responsibilities:Welcome and greet guests, providing a friendly and inviting atmosphere.Assist guests with inquiries, reservations, and special requests, ensuring their needs are met promptly and efficiently.Provide information about the facilities, services, and events, enhancing the guest experience.Maintain a clean and organized reception area, ensuring a professional appearance.Handle guest complaints and concerns with empathy and professionalism, striving for swift resolution.Coordinate with other departments to ensure seamless service delivery and guest satisfaction.Participate in training sessions and meetings to enhance job knowledge and skills.Perform other duties as assigned by management or supervisors.Required Qualifications:Must be at least 21 years of age.Must be able to obtain a Gaming badge.Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.Ability to work effectively in a fast-paced environment, prioritizing tasks based on operational needs.Strong attention to detail and commitment to providing exceptional customer service.Ability to work collaboratively as part of a team and follow directions from supervisors.Flexibility to work varying shifts, including nights, weekends, and holidays.What’s in it for you?We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.Employee Benefits:Now Offering Daily Pay!401(k) MatchingHealth InsuranceDental InsuranceVision InsuranceBasic Life InsuranceLife InsuranceDisability InsuranceTeladoc for Part-Time EmployeesEmployee Assistance ProgramPaid Time OffEmployee Appreciation & Recognition ProgramsAnniversary & Birthday ProgramsAward Co.Excellent opportunities to grow with us - over 85% of our managers were hourly team members.Referral bonuses for bringing new members to our team.OUR MISSION: \"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time.\"EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.WB123