Ambassador, High Jewelry - The Landmark

LVMH Group; New York (NY); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Tiffany & Co. seeks a dedicated Ambassador, High Jewelry to deliver the Tiffany Touch on the Masterpieces floor, engaging clients with bespoke storytelling and exceptional service.

You will collaborate with the Private Client Team and Client Advisors to tailor experiences that reflect our heritage and luxury standards. The role requires 2–3 years in luxury retail, flexibility for evenings/weekends, and authorization to work in the United States.

Qualifications

• Excellent communication and storytelling abilities to engage luxury clients.
• agility and organizational skills to handle multiple priorities on the floor.
• Proactive approach to problem-solving and client needs.
• Strong attention to detail in a fast-paced luxury retail environment.

Responsibilities

• Create a luxurious client experience through warm welcomes and storytelling.
• Provide knowledgeable service and curate client needs on the Masterpieces floor.
• Collaborate with Client Advisors and Private Client Team to elevate sales experiences.
• Prepare and deliver jewelry presentations with ready-to-use tools and materials.
• Maintain displays and presentation areas, ensuring tidiness and stock readiness.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Adaptability

Education

GIA degree or coursework

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Ambassador, High Jewelry will deliver the Tiffany Touch to every client they interact with and set the tone for their visit to The Landmark. The Ambassador, High Jewelry connects daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed on the Masterpieces floor of The Landmark, the Ambassador, High Jewelry supports the Private Client Team and Client Advisors.

Responsibilities:

Client Experience:

• Create an exceptional luxury experience by warmly welcoming all clients and sharing Tiffany’s High Jewelry through engaging storytelling.
• Provide knowledgeable and curated service, attending to the needs of all clients on the Masterpieces floor.
• Elevate the in-store experience by engaging in bespoke conversations to understand client needs and connect them with the appropriate Client Advisor.

Leverage The Landmark resources to further support High Jewelry clients.

• Share client interactions and impressions with Landmark Leadership to continuously improve the client experience.

Provide comprehensive support for all client-related activities as needed.

Proactively support all presentations and seated consultations by efficiently retrieving and delivering jewelry selections from the Masterpieces floor and other floors within The Landmark.

• Partner with store network and operations team to curate exceptional merchandise selections for High Jewelry appointments and transactions.
• Ensure the ready availability of all essential presentation tools and materials needed for jewelry presentations, including bags, boxes, and travel boxes.
• Maintain displays and caselines, ensuring they are stocked, neat, tidy, and free of fingerprints.
• Proactively review The Landmark Daily Plan to identify opportunities to partner with Client Advisors, Concierge, and Client Experience for an elevated sales experience.

Skills and Competencies:

• Exceptional communication and interpersonal skills, demonstrating a sense of urgency and proactivity to support sales.
• Demonstrated agility, adaptability, and organizational skills to manage multiple priorities effectively.
• Keen attention to detail.
• Proactive problem-solving abilities, with the capacity to learn quickly and think creatively in a fast-paced environment.

Experience Required:

• 2-3 years of retail experience, preferably in Watches & Fine Jewelry or relevant client-related experience (e.g., hospitality, museum/art gallery, etc.).
• Must be available to work flexible hours, including evenings, weekends, holidays, and overtime as needed.
• Authorization to work in the United States.
• Gemological Institute of America (GIA) degree or coursework.
• The ability to speak multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings

The hiring range for this position ranges from $19.72 - $26.68 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.