Amazon Supply Chain Analyst

Hyperice; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Hyperice is seeking an Amazon Supply Chain Analyst to optimize its Amazon channel operations. You will maintainInventory, reconcile data across networks, coordinate with manufacturers and 3PLs, and manage claims and reimbursements.

This hands-on role focuses on root-cause analysis and process improvements to reduce discrepancies and expedite resolutions. The ideal candidate has 2–5+ years in supply chain or Amazon operations, strong Excel skills, and experience with Seller Central and FBA.

Qualifications

• 2–5+ years of experience in supply chain, operations, inventory, e-commerce, or Amazon operations.
• Hands-on experience with Amazon Seller Central.
• Experience with Amazon FBA and familiarity with Amazon's fulfillment and warehouse network.
• Strong Excel skills and comfort working with large datasets.
• Exceptional attention to detail and accuracy.
• Strong investigative and problem-solving skills—you enjoy figuring out why numbers don't match.
• Highly organized with the ability to manage multiple open issues, claims, and deadlines simultaneously.
• Strong follow-through and a willingness to chase issues until they are fully resolved.
• Clear written and verbal communication skills.
• Ability to work effectively with contract manufacturers, 3PLs, Amazon, and internal stakeholders.
• Experience with health & wellness, medical devices, supplements, beauty, food/beverage, or other consumer electronic products is a plus.
• Familiar with Lot and serial tracked inventory and SKU variants.

Responsibilities

• Amazon Inventory Management: Monitor inventory availability and movement across Amazon’s global fulfillment network.
• Production & Shipment Coordination: Coordinate production, shipment readiness, and deliveries into Amazon warehouses with manufacturers and partners.
• Inventory Reconciliation: Reconcile Amazon inventory and shipment data with internal records and PO data.
• Discrepancy Management: Identify, investigate, and resolve discrepancies in quantities shipped/received.
• Root Cause Analysis: Investigate recurring inventory issues and recommend corrective actions.
• Shipment & Receiving Accuracy: Ensure POs and shipment data align and are documented.
• Amazon Claims & Reimbursements: Review data to identify reimbursement opportunities and file claims.
• Claims Resolution: Track and resolve claims through closure and escalation as needed.
• Financial Reconciliation: Reconcile reimbursements and inventory adjustments with Finance.
• Operational Reporting: Analyze data to identify trends and improvement opportunities.
• Data & Dashboard Management: Build dashboards and reports for inventory and shipments KPIs.
• Cross-Functional Coordination: Partner with Operations, Finance, Supply Chain, Sales, Marketing, and Customer Service.
• New Product & Supply Planning Support: Support launches and supply planning from an Amazon perspective.
• Process & SOP Improvement: Develop and improve SOPs for Amazon inventory and claims.
• Documentation & Accountability: Maintain audit-ready records and trackers.

Skills

Supply chain exp

Excel proficiency

Attention to detail

Problem solving

Communication skills

Cross-functional work

Inventory tracking

Lot/serial tracking

Amazon Ops

Amazon Ops

Tools

Amazon Seller Central

Excel

Amazon FBA

Job description

We’re looking for a highly analytical, detail-oriented Amazon Supply Chain Analyst to support and optimize the day-to-day operations of our Amazon channel. This role will be responsible for maintaining accurate inventory and shipment records, reconciling discrepancies across the Amazon network, coordinating with our contract manufacturers, logistics partners, and internal stakeholders, and ensuring that Amazon-related claims, disputes, and reimbursements are properly identified, documented, and resolved.

This is a highly hands‑on role for someone who enjoys investigating discrepancies, finding root causes, following issues through to resolution, and building processes that prevent problems from recurring.

Key Responsibilities

• Amazon Inventory Management: Monitor inventory availability and movement across Amazon’s global fulfillment network, including inbound shipments, transfers, returns, removals, and inventory adjustments.
• Production & Shipment Coordination: Work directly with contract manufacturers, freight partners, and global 3PLs to coordinate production, shipment readiness, and deliveries into Amazon warehouses.
• Inventory Reconciliation: Reconcile Amazon inventory and shipment data against internal records, purchase orders, manufacturer records, and 3PL data to ensure inventory accuracy.
• Discrepancy Management: Identify, investigate, and resolve discrepancies between expected and actual quantities shipped, received, transferred, or sold, including missing, short, damaged, or misrouted inventory.
• Root Cause Analysis: Investigate recurring inventory and operational issues, identify root causes, and recommend corrective actions to prevent future discrepancies.
• Shipment & Receiving Accuracy: Ensure purchase orders, production quantities, shipment quantities, tracking information, and Amazon receiving records are aligned and accurately documented.
• Amazon Claims & Reimbursements: Proactively review Amazon data to identify potential reimbursement opportunities and file, manage, and follow through on claims for lost, damaged, missing, or incorrectly received inventory.
• Claims Resolution: Track claims and disputes through resolution, investigate rejected or underpaid claims, and escalate or resubmit claims as needed to maximize recoveries.
• Financial Reconciliation: Reconcile Amazon reimbursements and inventory adjustments against expected amounts and partner with Finance to ensure accurate financial records.
• Operational Reporting: Analyze Amazon and internal operational data to identify trends, risks, discrepancies, and opportunities for improved performance.
• Data & Dashboard Management: Build and maintain spreadsheets, dashboards, trackers, and reporting for inventory, shipments, claims, reimbursements, and key operational KPIs.
• Cross-Functional Coordination: Partner with Operations, Finance, Supply Chain, Sales, Marketing, and Customer Service to resolve issues and translate data findings into clear actions.
• New Product & Supply Planning Support: Support new product launches, promotions, production changes, and supply planning activities from an Amazon operations perspective.
• Process & SOP Improvement: Develop, document, and continuously improve processes and SOPs for Amazon inventory management, reconciliation, claims, disputes, and reimbursements.
• Documentation & Accountability: Maintain accurate records and audit trails for inventory, shipments, discrepancies, claims, reimbursements, and resolutions, ensuring issues are actively tracked through closure.

What We’re Looking For

• 2–5+ years of experience in supply chain, operations, inventory, e-commerce, or Amazon operations.
• Hands‑on experience with Amazon Seller Central and/or Seller Central strongly preferred.
• Experience with Amazon FBA and familiarity with Amazon's fulfillment and warehouse network.
• Strong Excel skills and comfort working with large datasets.
• Exceptional attention to detail and accuracy.
• Strong investigative and problem‑solving skills—you enjoy figuring out why numbers don't match.
• Highly organized with the ability to manage multiple open issues, claims, and deadlines simultaneously.
• Strong follow‑through and a willingness to chase issues until they are fully resolved.
• Clear written and verbal communication skills.
• Ability to work effectively with contract manufacturers, 3PLs, Amazon, and internal stakeholders.
• Experience with health & wellness, medical devices, supplements, beauty, food/beverage, or other consumer electronic products is a plus.
• Someone who is familiar with Lot and serial tracked inventory and SKU variants