Amazon Operations & Supply Chain Collaboration Manager

Soldejaneiro; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid work environment

Inclusive culture

Job summary

Sol de Janeiro is seeking a Manager, Customer Supply Chain Collaboration – Amazon to own and scale day-to-day Amazon operational excellence while partnering on enterprise initiatives across GOAL. You will ensure health, accuracy, and efficiency of Amazon operations in the U.S.

and UK, and support cross-channel process improvements across Amazon, DTC, and wholesale networks. This role sits at the intersection of execution and ownership, collaborating with senior Amazon leadership and

Qualifications

• Bachelor’s degree with 5+ years of experience in operations, supply chain, logistics, or marketplace environments.
• Strong operational and financial acumen, including inventory reconciliation, variance analysis, and cost impact assessment.
• Solid understanding of warehousing, logistics, inventory management, and e-commerce fulfillment best practices.
• Advanced Excel skills and proficiency in Microsoft Office tools.
• Proven ability to operate in a fast-paced, ambiguous environment with strong attention to detail and follow-through.

Responsibilities

• Own day-to-day Amazon operational integrity across Seller Central and/or Vendor Central, including account health, compliance, issue resolution, and inbound execution (U.S. and UK).
• Ensure timely, accurate inventory receipt into Amazon fulfillment networks; monitor and resolve receiving, inventory, and reconciliation discrepancies.
• Own inventory control workflows and financial reconciliation in partnership with Finance, including variance analysis, SKU mapping accuracy, and reporting integrity.
• Lead operational planning and execution for key Amazon retail moments (Holiday, Prime events, BFCM), ensuring inventory readiness and inbound alignment.
• Implement and maintain appropriate inventory controls and ensure accurate inventory data across all systems.
• Monitor and analyze logistics, warehousing, and carrier KPIs to ensure 3PL partners meet or exceed SLAs; support KPI dashboards.
• Analyze current operational processes and performance, recommending and executing solutions to improve efficiency, accuracy, and scalability.
• Work closely with Planning to maintain appropriate stock levels across the Amazon catalog, support peak builds, and enable new product launches.
• Support Transfer Order (TO) lifecycle execution for Amazon & contribute to process standardization, accuracy, and reconciliation.
• Support reverse logistics and returns optimization, assisting in the design, execution, and stabilization of removals and returns processes.
• Execute cross-channel operational pilots and process improvements, owning execution, tracking, and documentation against defined success metrics.
• Support brand protection and compliance initiatives, including gray market monitoring, Transparency program workflows, and IP enforcement execution.
• Act as a central operational partner across Amazon, 3PLs, and internal teams owning escalations, driving resolution, and ensuring alignment.
• Translate complex operational challenges into clear action plans and executive-ready communication.
• Build and maintain strong working relationships with internal stakeholders and external partners to support operational and strategic goals.

Skills

Supply chain management

Operations management

Cross-functional collaboration

Excel proficiency

Education

Bachelor's degree

Tools

NetSuite

SAP

Asana

Job description

Sol de Janeiro is seeking a Manager, Customer Supply Chain Collaboration – Amazon to own and scale day-to-day Amazon operational excellence while partnering on enterprise initiatives across GOAL. You will ensure health, accuracy, and efficiency of Amazon operations in the U.S.

and UK, and support cross-channel process improvements across Amazon, DTC, and wholesale networks. This role sits at the intersection of execution and ownership, collaborating with senior Amazon leadership and