Amazon Expediting Fleet Specialist

MSX International Inc.; Michigan; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Amazon Expediting Fleet Specialist to tackle vehicle down situations. This role demands proactive problem-solving and collaboration with various teams to ensure timely part fulfillment. You'll thrive in a fast-paced environment, utilizing your exceptional communication and analytical skills to navigate supply chain challenges. If you're passionate about customer service and have a knack for logistics, this opportunity offers a dynamic work-from-home setup with extensive training. Join a dedicated team that values innovation and operational excellence in the automotive sector.

Qualifications

• Minimum of four years supply chain management or related experience preferred.
• Experience with dealership or OEM related tasks is a plus.

Responsibilities

• Resolve vehicle down situations caused by part-related concerns and delays.
• Provide real-time updates on resolution progress to Field Teams and dealers.
• Work closely with supply chain and parts expediting teams.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Problem-solving abilities

Decision-making abilities

Communication skills

Ability to relate with dealers

Ability to work in fast-paced environments

Education

Bachelor’s degree in Supply Chain, Logistics, or Business

Tools

Electronic Parts Catalog (EPC)

Job description

Title: Amazon Expediting Fleet Specialist

Location: Southfield, MI, US

Date: Jan 30, 2025

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Amazon Expediting Fleet Specialist is responsible for resolving vehicle down situations at dealerships caused by part related concerns and delays. They will proactively resolve situations with large volumes of backordered parts within supply chain matters domestically and in Europe. If unable to resolve completely, they will be expected to provide real-time updates offering transparency to our Field Teams and dealers on resolution progress. This will be accomplished by becoming proficient in all Mopar and necessary corporate tools and systems. These Specialists will work closely with MOPAR Supply Chain/Parts Expediting, Top Care, CRT, Business Centers/Area Managers, Technical Advisors, Fleet, Field Service Consultants, Technical Service Operations, Customer Care, and Contact Centers. It will require a daily focus on problem solving to obtain required parts, make expediting decisions to ship parts and track them until arrived at required locations (dealer). It is a fast-paced environment with high expectations.

Day to Day Responsibilities

Requests to be handled include among others:

• Cross-functional support between Stellantis Expediting and Stellantis Fleet teams
• Apply additional pressure on slow-moving situations to obtain urgently needed parts
• Dealer to dealer (D2D) sale negotiations - ability to get a dealer to sell a part to another dealer
• Dealer interaction for part fulfillment, both verbal and written
• Part tracking
• Follow up with the different groups that own where the part is at that point in time and escalate appropriately
• Ability to look up a VIN using Stellantis sites and applications for part usage
• Upgrade order status
• Place requests on dealer behalf
• Force or void orders

Other duties as assigned from time to time by Management.

What you bring

• Ability to relate with dealers
• Customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Knowledge of automotive processes & parts
• Strong leadership and interpersonal qualities
• PC literate
• Work in individual and team environments
• Proven analytical, problem solving and decision-making abilities
• Must have the ability to work in a fast-paced, changing, intense environment
• Bachelor’s degree in Supply Chain, Logistics, and/or Business preferred
• Minimum of four years supply chain management or related experience preferred
• Dealership or OEM related experience, min. one year
• Experience with Electronic Parts Catalog (EPC) desirable
• Mopar service parts, assembly plant or PDC experience preferred

Physical Demands

• While performing the duties of this job, the employee is regularly required to call, video, email, message and communicate with the customer and co-workers
• Work at a PC for 8-10 hours daily
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work location

• 90+% working from home
• Training will be completed remotely

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Apply Now!!!