Amazon Connect Technical Writer (Remote)

Cognizant; Bismarck (ND); Remote; USD 83,000 - 132,000; Full time

Job summary

A leading technology solutions provider is looking for an experienced Technical Writer to create comprehensive documentation for Amazon Connect and other cloud-based solutions. The ideal candidate will possess strong technical writing skills and a background in cloud contact centers. This full-time position offers a competitive salary and extensive benefits, supporting a collaborative work environment.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Strong background in technical writing.
• Experience with cloud-based contact center solutions is preferred.

Responsibilities

• Create, update, and maintain detailed documentation for Amazon Connect and ACGR.
• Translate complex concepts into user-friendly documentation.
• Collaborate with teams to ensure accuracy of documentation.
• Document performance metrics and monitoring strategies.
• Develop comprehensive configuration guides.
• Create detailed testing procedures.
• Develop and document disaster recovery plans.
• Continuously review and improve documentation.

Skills

Technical Writing

Cloud-based contact center solutions

Documentation Development

Collaboration with engineering teams

Job description

Amazon Connect Technical Writer (Remote)

What makes Cognizant unique?

Our strength is our people, and our ability to work together. We pride ourselves on the talent we can attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with premier clients across the globe. Our diverse backgrounds offer different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow.

We are seeking a detail-oriented and experienced Technical Writer to create comprehensive documentation for Amazon Connect and Amazon Connect Global Resiliency (ACGR). The ideal candidate will have a strong background in technical writing, particularly in cloud-based contact center solutions, and will be responsible for producing high-quality documentation related to performance, configuration, testing, and disaster recovery (DR) plans.

Key Responsibilities:

Documentation Development: Create, update, and maintain detailed documentation for Amazon Connect and ACGR, including performance metrics, configuration guides, testing procedures, and disaster recovery plans.

Technical Writing: Translate complex technical concepts and procedures into clear, concise, and user-friendly documentation for both technical and non-technical audiences.

Collaboration: Work closely with engineering, operations, and product teams to gather information, understand requirements, and ensure accuracy and completeness of documentation.

Performance Documentation: Document performance metrics and monitoring strategies for Amazon Connect and ACGR, ensuring that all relevant data is captured and presented effectively.

Configuration Guides: Develop comprehensive configuration guides for setting up and managing Amazon Connect and ACGR, including step-by-step instructions and best practices.

Testing Procedures: Create detailed testing procedures and validation plans for Amazon Connect and ACGR, including load testing, functional testing, and failover testing.

Disaster Recovery Plans: Develop and document disaster recovery plans for Amazon Connect and ACGR, outlining procedures for ensuring business continuity and minimizing downtime during outages.

Continuous Improvement: Continuously review and improve documentation based on feedback from stakeholders and changes in technology or processes.

Salary and Other Compensation:

Applications will be accepted until 08/15/2025.

The annual salary for this position is between $ 83,250– $ 132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.