Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)

ZipRecruiter; San Francisco (CA); Remote; USD 80,000 - 120,000; Part time

Job summary

Thunder is seeking an experienced Amazon Connect + Service Cloud Voice Specialist. The role involves collaborating with clients, leading Salesforce configurations, and ensuring quality outcomes. Ideal candidates should have extensive experience within the Salesforce ecosystem, particularly with Service Cloud Voice and Amazon Connect. This remote contract role offers flexibility without full-time employee benefits. Thunder is committed to equitable hiring practices.

Qualifications

• 2-4 years consulting experience within Salesforce or AWS ecosystems.
• 2+ years hands-on configuration of Service Cloud Voice and Amazon Connect.
• Strong verbal/written communication and analytical skills.

Responsibilities

• Participate in key meetings with clients and evaluate business processes.
• Translate business requirements into functional specifications.
• Document and assign technical work while collaborating with developers.

Skills

Problem-solving

Analytical skills

Data analysis

Communication

Agile methodology

Education

Salesforce Administrator Certification

Service Cloud Voice Accreditation

AWS Cloud Practitioner

Job description

Job DescriptionJob Description

THUNDER | JOB DESCRIPTION

(CONTRACT ONLY) Amazon Connect + Service Cloud Voice Specialist (Salesforce)

Location: United States or Canada - We are fully remote!

Summary

Thunder is looking for an experienced Contractor to support current (and possible future) Amazon Connect and Salesforce Service Cloud Voice projects, as we continue to grow and scale! Our Solution Architects function as a liaison between client and the Thunder team, and lead the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever.

Ideal candidates bring working, hands-on knowledge of the various Salesforce clouds - specifically Service Cloud Voice and Amazon Connect - in order to optimize existing Salesforce applications and implement new ones.

Your "Day-to-Day" Role + Responsibilities

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate client's business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• Develop user stories and process diagrams to support the design and development of Salesforce solutions
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Help ensure Quality deliverables

Required Qualifications

• 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
• 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problem-solving and analytical skills
• Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
• Ability to distill customers' strategic business requirements into product insights
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in data analysis and creating dashboards
• Highly Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
• Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

*Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily keep you in mind for future full-time roles if those are a better fit!

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no will be paid in the event the candidate is hired.