Amazon Connect Product Manager

Tech One IT; Town of Texas (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

Tech One IT in Wisconsin is seeking an experienced Amazon Connect Product Manager to lead the definition, launch and ongoing support of enterprise software and contact center solutions. You will translate business goals into clear strategy, roadmaps and prioritized requirements, partnering with engineering, operations, and stakeholders to deliver cloud-based platforms.

The role emphasizes data-driven decision making, KPI establishment, and cost/performance optimization, with a focus on

Qualifications

• Proven enterprise product management experience delivering complex software or customer experience products.
• Translate business objectives and customer needs into strategy, roadmaps and prioritized requirements.
• Partner with engineering, architecture, operations and stakeholders to deliver cloud-based platforms and integrations.
• Lead product discovery, migration planning, adoption and cost/performance optimization initiatives.
• Working knowledge of Agile delivery, backlog management, release planning and SDLC practices.
• Drive high-impact, reliable, and scalable outcomes in complex enterprise environments.
• Data-driven decisions with KPI definition, analytics, customer feedback, experiments and value realization.
• Define user journeys, process flows, APIs/integration requirements, and acceptance criteria for delivery teams.

Responsibilities

• Define product strategy, roadmaps and prioritized requirements for Amazon Connect and related platforms.
• Partner with engineering, architecture, operations and business stakeholders to deliver cloud-based solutions.
• Lead discovery, migration planning, adoption and optimization initiatives.
• Apply Agile delivery, backlog management, and SDLC practices.
• Drive high-impact, reliable, and scalable outcomes in complex enterprise environments.
• Use data to define KPIs, analytics, feedback, experiments and benefits realization.
• Define user journeys and API/integration requirements for technical delivery teams.
• Leverage GenAI capabilities to accelerate product outcomes.

Skills

Enterprise PM

Roadmaps

Agile delivery

APIs & integrations

KPI & analytics

AWS familiarity

Stakeholder alignment

GenAI capabilities

Job description

Job Title: Amazon Connect Product Manager

Exp: 12+ Yrs

No of Position: 1

Job Description:

• Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products


• Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements


• Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations


• Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives


• Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows


• Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments


• Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization


• Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams


• Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial


• A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity


• Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes