Amazon Connect ACGR Lead

Cognizant; Harrisburg (Dauphin County); Remote; USD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking an Amazon Connect ACGR Lead to manage the technical planning and implementation of Amazon Connect solutions for enterprise contact centers. This remote position requires extensive experience with Amazon Connect and AWS services, along with proven leadership in cloud transformation projects. The role offers flexibility and various wellbeing programs to support work-life balance.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Extensive experience with Amazon Connect and its architecture.
• Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
• Proven ability to lead technical planning and implementation for cloud transformations.

Responsibilities

• Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
• Develop and maintain technical playbooks for service outages or degradation.
• Ensure appropriate service quotas for chat and other digital channels.

Skills

Amazon Connect

AWS services

Technical planning

Disaster recovery planning

Load testing

Job description

Amazon Connect ACGR Lead (Remote)

As an Amazon Connect ACGR Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts.

Responsibilities:

• Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
• Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
• Ensure appropriate service quotas for chat and other digital channels.
• Conduct load testing and validation of ACGR configurations and processes for dual region replication.
• Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Work model: We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Requirements:

• Extensive experience with Amazon Connect and its architecture.
• Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
• Proven ability to lead technical planning and implementation for cloud transformations.
• Experience in developing disaster recovery playbooks and conducting failover exercises.
• Expertise in load testing and validating dual region replication configurations.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.