Amazon Connect ACGR developer (Remote)

Cognizant; Honolulu (HI); Remote; USD 64,000 - 103,000; Full time

Job summary

A leading tech company is seeking an experienced Amazon Connect ACGR developer in Honolulu to implement and manage Amazon Connect for enterprise contact center solutions. The role involves working on technical design, disaster recovery, and ensuring system scalability and reliability. Ideal candidates will have a strong background in AWS services and collaboration with various teams. Competitive salary and benefits package offered.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Deep understanding of Amazon Connect architecture and its integration with AWS services.
• Experience in conducting load testing and validation of configurations.
• Ability to develop and maintain disaster recovery playbooks.

Responsibilities

• Execute technical design and implementation of Amazon Connect.
• Develop technical playbooks for disaster recovery and conduct mock failover exercises.
• Ensure appropriate service quotas for digital channels.

Skills

Amazon Connect

AWS services (Lambda, API Gateway, CloudWatch)

Technical implementation and design

Load testing

Collaboration with cross-functional teams

Job description

Amazon Connect ACGR developer

What makes Cognizant unique?

Our strength is our people, and our ability to work together. We pride ourselves on the talent we can attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with premier clients across the globe. Our diverse backgrounds offer different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow.

We are seeking an experienced Amazon Connect ACGR developer to execute the technical design and implementation of Amazon Connect Global Resiliency (ACGR) for our enterprise contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, its architecture, and its integration with other AWS services. This role involves collaborating with cross-functional teams to ensure the successful deployment and operation of Amazon Connect, focusing on scalability, reliability, and security.

Key Responsibilities:

Technical Implementation: Execute on the technical design and implementation of Amazon Connect for customer cloud transformations.

Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness

Service Quotas: Ensure appropriate service quotas for chat and other digital channels

Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication

Collaboration: Work closely with business stakeholders to gather requirements and design solutions

Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation

Salary and Other Compensation:

Applications will be accepted until 08/15/2025.

The annual salary for this position is between $64,734– $102,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.