Amazon Connect ACGR developer (Remote)

Cognizant; Cheyenne (WY); Remote; USD 64,000 - 103,000; Full time

Job summary

A leading global technology company is seeking an experienced Amazon Connect ACGR Developer in Cheyenne, Wyoming. This role involves designing and implementing Amazon Connect solutions, focusing on scalability and reliability. The ideal candidate will have expertise in AWS services, collaboration skills, and experience with load testing for cloud transformations. Attractive benefits and a performance-based incentive program are offered.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) plan with contributions

Paid holidays and Paid Time Off

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Experience in designing and implementing Amazon Connect solutions.
• Familiarity with disaster recovery and service outage management.
• Ability to conduct load testing for dual-region replication.

Responsibilities

• Execute technical design and implementation of Amazon Connect.
• Develop and maintain disaster recovery technical playbooks.
• Collaborate with stakeholders for requirements gathering.

Skills

Deep understanding of Amazon Connect

Architecture knowledge of AWS services

Load testing and validation

Collaboration with stakeholders

Automation using AWS services

Tools

AWS Lambda

API Gateway

CloudWatch

Job description

Amazon Connect ACGR Developer

What makes Cognizant unique?

Our strength is our people and our ability to work together. We pride ourselves on attracting top talent and providing opportunities to work with innovative solutions and technologies for premier clients worldwide. Our diverse backgrounds foster different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the status quo will lead the way forward.

We are seeking an experienced Amazon Connect ACGR Developer to design and implement Amazon Connect Global Resiliency (ACGR) for our enterprise contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, its architecture, and integration with AWS services. This role involves collaborating with cross-functional teams to ensure successful deployment and operation, focusing on scalability, reliability, and security.

Key Responsibilities:

1. Technical Implementation: Execute the technical design and implementation of Amazon Connect for customer cloud transformations.
2. Disaster Recovery: Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises to test readiness.
3. Service Quotas: Ensure appropriate service quotas for chat and other digital channels.
4. Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual-region replication.
5. Collaboration: Work closely with business stakeholders to gather requirements and design solutions.
6. Monitoring and Automation: Use AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Salary and Benefits:

Applications will be accepted until 08/15/2025.

The annual salary ranges from $64,734 to $102,500, depending on experience and qualifications.

This position is eligible for Cognizant’s discretionary annual incentive program, based on performance.

Benefits include:

• Medical, Dental, Vision, and Life Insurance
• Paid holidays and Paid Time Off
• 401(k) plan with contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or other protected characteristics.