Amatista Assistant Manager

Loews Hotels & Co; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Sapphire Falls Resort at Universal Orlando is seeking an Assistant Outlet Manager to lead the Caribbean-inspired outlet and uphold Loews Hotels & Co's high standards. You will supervise on-floor operations, manage staffing, and partner with hotel departments to ensure exceptional guest experiences.

The role requires hands-on leadership, strong communication, and a focus on cost control and guest satisfaction. Growth opportunities and comprehensive benefits accompany this position.

Qualifications

• Minimum two to five years progressive food & beverage leadership experience in hotel/resort environment or upscale restaurant.
• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
• Knowledge of beverage selection, including wine, beer, and liquor; classic and craft cocktails preferred.
• Proficient in using POS software and Microsoft Office Suite.
• Experience in high-volume Food & Beverage operations; strong organizational and guest service skills.

Responsibilities

• Supervise and support outlet team to ensure organization and cleanliness on the floor.
• Coordinate with other hotel departments to meet guest needs and support smooth operations.
• Organize department tools such as checklists, seating charts, pars, and centralized information resources.
• Assist with staffing plans, scheduling, and coverage requirements to align with forecasted business needs.
• Support budget preparation, 30/60/90 forecasts, and labor planning.
• Monitor product and service quality, guest satisfaction, payroll, and costs to maximize profitability.
• Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
• Intercede or fill in for employees during high-volume periods.
• Train or supervise the training of outlet employees in service standards and hotel policies.
• Evaluate team performance and provide feedback and coaching as needed.
• Conduct outlet meetings to keep staff informed of hotel initiatives, promotions, and changes.

Skills

Leadership

Communication

Organizational Skills

Budgeting

Coaching/Mentoring

Tools

POS software

Microsoft Office Suite

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

What We’re Looking For:

The Assistant Outlet Manager supports the overall management and daily operations of an assigned food and beverage outlet. This role helps oversee staffing, training, and scheduling while ensuring service and product quality meet Loews Hotels’ high standards. The Assistant Outlet Manager works closely with outlet leadership to achieve financial goals, maintain team performance, and deliver an exceptional guest experience.

Who You Are:

• A guest-focused leader with strong communication and organizational skills.
• A hands-on manager who leads by example and supports the outlet team on the floor.
• Detail-oriented and financially aware, with the ability to monitor operations and control costs.
• A coach and mentor who develops and supports team members.
• Flexible and adaptable, with the ability to manage multiple responsibilities in a fast-paced environment.

What You Will Do:

• Supervise and support team members to ensure organization, cleanliness, and proper maintenance of the outlet.
• Coordinate with other hotel departments to meet guest needs and support smooth operations.
• Organize department tools such as checklists, seating charts, pars, and centralized information resources.
• Assist with staffing plans, scheduling, and coverage requirements to align with forecasted business needs.
• Support budget preparation, 30/60/90 forecasts, and labor planning.
• Monitor product and service quality, guest satisfaction, payroll, and costs to maximize profitability.
• Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
• Intercede or fill in for employees as needed during high-volume periods.
• Train or supervise the training of outlet employees in service standards and hotel policies.
• Evaluate team performance, provide feedback, and implement coaching or corrective action as needed.
• Conduct outlet meetings to keep staff informed of hotel initiatives, promotions, and changes.
• Attend required hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work areas.
• Ensure compliance with safety regulations, emergency procedures, and hotel policies.
• Promote teamwork, professionalism, and guest satisfaction across the outlet.
• Perform other duties as assigned.

Your Experience Includes:

Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required. Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations. Knowledge of beverage selection, including wine, beer, and liquor preferred; classic and craft cocktails Proficient in using POS software and Microsoft Office Suite. Proven experience working in high-volume Food and Beverage operations preferred. Strong organizational skills. Excellent guest service skills. Ability to communicate effectively in English verbally and written with team members, leaders and guests required. Must be able to work a flexible schedule, nights, weekends and holidays as required.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.