AM Server - Seagrapes Restaurant

Four Seasons; Puerto Rico; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision benefits

Complimentary accommodation at Four Se

Complimentary dry cleaning

Employee meals

Paid holidays/vacation

Wellness experiences at special rates

Job summary

Four Seasons Resort Puerto Rico is seeking a Server to deliver exceptional guest service, with expert knowledge of the food and beverage menu and preparation methods. The role requires fluency in English and Spanish, strong communication skills, and the ability to multitask in a fast-paced, luxury resort environment.

You will describe menu items to guests, coordinate with the kitchen, manage guest needs, and ensure timely service.

Qualifications

• Experience in a server role, preferably in resort/high-end dining.
• Strong customer service skills and a friendly demeanor.
• Proficiency in English and Spanish.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Familiarity with menus, beverages, including cocktails and coffee.
• Attention to detail and commitment to service excellence.
• Basic knowledge of POS systems and cash handling.
• Understanding of food safety and hygiene practices.

Responsibilities

• Describe menu items with vivid, guest-focused descriptions and relay orders to the kitchen using the POS system.
• Anticipate guest needs, address concerns, and offer proactive recommendations.
• Close guest checks and handle cash/credit card payments; settle voided checks or complimentary meals.

Skills

Customer service

Communication skills

Multitasking

Bilingual English/Spanish

POS familiarity

Food & beverage knowledge

Tools

POS system

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About the role:

The Server provides exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs by providing expert knowledge of the food & beverage menu offerings as well as information regarding preparation methods.

What you will do:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• And More !

What you will bring:

• Previous experience in a server role, preferably in a resort or high-end dining establishment.
• Strong customer service skills and a friendly demeanor.
• Proficiency in both English and Spanish language .
• Excellent communication and interpersonal abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with menus, food items, and beverages, including cocktails and coffee drinks.
• Attention to detail and a commitment to delivering exceptional service.
• Basic knowledge of POS systems and cash handling.
• Understanding of food safety and hygiene practices.

What we offer:

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Full Time, Rotating Schedule

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal