AM Server (Saturday/Sunday)

Sonesta Hotels International Corporation in; Charlotte (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Sonesta Hotels International Corporation is seeking an AM Server for weekend shifts to deliver exceptional guest service in our hotel restaurant. You will greet guests, guide menu choices, and coordinate food and beverage service to ensure a smooth dining experience.

This role emphasizes attentiveness, accuracy in orders, and teamwork across the service staff. Responsibilities include maintaining menu knowledge, communicating dietary needs, serving courses on time, and keeping tables

Qualifications

• Warmly greet and acknowledge guests in a timely and professional manner.
• Create a welcoming dining experience from guest arrival to departure.
• Provide knowledgeable guidance on menu selections and substitutions.

Responsibilities

• Maintain knowledge of restaurant menus, daily specials, ingredients, and beverages.
• Take and enter orders into the POS system accurately.
• Confirm orders, allergies, and dietary requests; communicate any concerns to the team.
• Deliver meals and beverages to guests following service standards.
• Ensure proper timing between courses and maintain table upkeep.
• Clear used dishes and glassware and reset tables as needed.

Skills

Guest service

Hospitality

POS system

Menu knowledge

Job description

Sonesta Hotels International Corporation

AM Server (Saturday/Sunday) (Finance)

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service.

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Service & Hospitality

• Warmly greet and acknowledge guests in a timely and professional manner.
• Create a welcoming dining experience from the guest's arrival through departure.
• Introduce yourself and provide knowledgeable guidance regarding menu selections.
• Anticipate guest needs and provide attentive service without requiring guests to repeatedly request assistance.
• Check back with guests after food and beverages are delivered to ensure satisfaction.
• Respond promptly and professionally to guest questions, concerns, and special requests.
• Immediately communicate guest concerns or service recovery opportunities to a supervisor or manager.
• Thank guests genuinely and invite them to return.
• Maintain professional and positive communication with guests and team members at all times.

FOOD & BEVERAGE SERVICE

• Maintain thorough knowledge of restaurant menus, daily specials, ingredients, preparation methods, beverages, and available substitutions.
• Accurately take food and beverage orders and enter them into the hotel's point-of-sale system.
• Confirm order details, modifications, allergies, and special dietary requests when applicable.
• Communicate allergy or dietary concerns immediately and according to established food-safety procedures.
• Deliver food and beverages accurately, efficiently, and according to established service standards.
• Properly course meals and monitor timing between appetizers, entrées, desserts, and beverages.
• Maintain appropriate table maintenance throughout the dining experience.
• Clear used plates, glass