AM Server

HEI Hotels; Alpharetta (GA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Free meals during shift

Free on-site parking

Provided uniforms

Discounted dry cleaning

Marriott room discount program

DailyPay

Job summary

HEI Hotels is seeking a guest-focused server at The Hotel at Avalon in Alpharetta, GA. Provide guests with exceptional service, greet guests, explain specials, record orders, and input orders into the POS while maintaining standards and safety.

Join a team that values hospitality and teamwork. The role involves dining room operations, beverages, and contributing to guest satisfaction. On-site benefits include meals during shifts, parking, uniforms, and access to travel programs.

Qualifications

• Professional appearance and courteous demeanor required.
• Basic knowledge of food and beverage preparation and service standards.
• Ability to remember and promote menu items and specials.
• Knowledge of proper table settings and service ware.
• Strong verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests warmly and explain specials or promotions.
• Record guest orders accurately and repeat for confirmation.
• Input orders into POS and inform kitchen of details.
• Deliver orders to guests, assist with beverages and condiments.
• Comply with state, federal and corporate requirements for serving alcohol.
• Replenish beverages and upsell desserts or specialty coffees.
• Close checks and complete POS procedures.

Skills

Professional appearance

Team player

Food and beverage knowledge

Etiquette

Menu knowledge

Order accuracy

POS operation

Job description

About Us

About Us Inspired by the mythical land of Avalon, where the experience of the \"Good Life\" is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the \"Good Life\" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. “Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste”.

Compensation

Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We value U.S. military experience

Company Culture

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.