AM Restaurant Server

Hersha Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated AM Restaurant Server to provide exceptional food and beverage service to guests. This role is vital in ensuring guest satisfaction and upholding the brand's service standards. You'll take orders, manage service stations, and assist in various food and beverage functions, all while adhering to sustainability practices. With opportunities for growth into supervisory roles, this position offers a dynamic work environment where you can thrive. Join a team that values excellence and commitment to service, making a real impact on guest experiences.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Qualifications

• Previous experience in food and beverage service is required.
• Knowledge of POS systems is essential.

Responsibilities

• Serve food and beverages to guests while ensuring satisfaction.
• Stock service stations and manage orders efficiently.
• Follow safety and sustainability guidelines.

Skills

Customer Service

Food and Beverage Service

POS Systems Knowledge

TIPS Certification

Education

High School Diploma or Equivalent

Job description

Overview

Opportunity: AM Restaurant Server

Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.

Your Growth Path

Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager

Your Focus

1. Take food and beverage orders and place orders in the point of service system.
2. Ensure overall guest satisfaction.
3. Set and clear tables in dining areas.
4. Stock service stations with items such as ice, napkins, or straws.
5. Pick up orders from food preparation areas and ensure food is prepared accordingly.
6. Prepare guest check and if appropriate complete payment transaction.
7. Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
8. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
9. Follow sustainability guidelines and practices related to HHM’s EarthView program.
10. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
11. Perform other duties as requested by management.

Your Background and Skills

1. High School diploma or equivalent preferred.
2. Previous food and beverage experience required or equivalent training.
3. Knowledge of POS systems.
4. TIPS certification preferred.

HHM Benefits and Perks

1. Competitive wages for full time and part time opportunities
2. Medical, Dental and Vision Health Insurance
3. Paid Time Off
4. 401k Company Match
5. Free Basic Life Insurance
6. Travel Discounts
7. Commuter Transit and Commuter Parking Benefits
8. Employee Assistance and Wellness Program
9. Educational/Professional Development
10. Referral Bonus Program

Work Environment and Context

1. Work schedule varies and may include working on holidays and weekends and alternate shifts.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.