AM Mill Room Server

Boar's Head Resort; Charlottesville (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality resort as an AM Mill Room Server, providing exceptional customer service in a fine dining environment. Your role will involve taking orders, serving guests, and ensuring a memorable dining experience. Ideal candidates will have prior serving experience and a friendly demeanor. This is a full-time position with opportunities to grow in a prestigious establishment.

Qualifications

• At least 1 year of serving experience in a fine dining setting.
• Polite, friendly demeanor and neat appearance.

Responsibilities

• Greet guests and provide menu tours.
• Monitor guest dining experiences and report issues.
• Create guest checks and process payments.

Skills

Customer Service

Communication

Teamwork

Tools

Micros

Job description

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Job Overview

Provide exceptional customer service to guests dining in The Mill Room by taking orders, serving guests, advising guests on available food and beverage options, satisfying guest needs, and following Forbes Travel Guide and AAA Four Diamond Service Expectations.

Description

Provide exceptional customer service to guests dining in The Mill Room by taking orders, serving guests, advising guests on available food and beverage options, satisfying guest needs, and following Forbes Travel Guide and AAA Four Diamond Service Expectations.

Essential Job Functions

• Greet guests once seated
• Provide menu tours, answer questions about menu items
• Make recommendations for cocktails, beer, and wine pairings
• Monitor guest dining experiences and report issues to the Restaurant Manager
• Follow and meet Forbes Four Star Service Expectations
• Follow department opening and closing procedures
• Maintain high cleanliness standards
• Create guest checks and process payments
• Handle equipment and materials responsibly
• Acquire and practice menu/wine knowledge and up-selling techniques
• Attend training sessions and complete assigned projects
• Communicate effectively with other departments
• Contribute to team efforts and perform additional duties as assigned

Work Environment

Mill Room Restaurant and Kitchen area.

Requirements

Essential

• At least 1 year of serving experience in a fine dining setting
• Polite, friendly demeanor
• Neat, clean appearance
• Willingness to follow sanitary food service rules
• Ability to work quickly and efficiently
• Proficiency with Micros for order entry and check preparation
• Availability to work weekends and holidays
• Must be at least 21 years old to serve alcohol

Safety Responsibilities

All employees must adhere to safety rules, use safety equipment, report unsafe conditions, and be familiar with safety procedures related to their duties.

Standard Specifications

Minimum knowledge, skills, and abilities are required. Employees may be asked to perform additional duties as assigned. This description does not constitute a contract and employment is at will.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality