AM Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking an enthusiastic AM Front Desk Agent to join their dynamic team. This role is pivotal as you will be the first point of contact for guests, ensuring they receive exceptional service during their stay. Responsibilities include greeting guests, managing check-ins and check-outs, and providing information about hotel amenities and local attractions. With a commitment to enriching lives through award-winning hospitality, this company values its associates and promotes from within, making it an exciting opportunity for those looking to grow in the industry.

Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

Company Paid Telemedicine

401(k) with company match

Earned Wage Access (“on-demand pay”)

Hotel Room Discounts

Company Paid Employee Assistance Program

Generous Time Off Package

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to multitask and work under pressure is required.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Respond to guest inquiries and maintain accurate records.

Skills

Customer Service Skills

Communication Skills

Multitasking

Attention to Detail

Ability to Work Under Pressure

Basic Math Skills

Tools

Hotel Front Desk Software

Job description

Join to apply for the AM Front Desk Agent role at General Hotels Corporation.

General Hotels Corporation has an immediate opening for an AM Front Desk Agent to join our hotel team at Homewood Suites by Hilton - Keystone Crossing! The AM Front Desk Agent works 7am-3pm and is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

Responsibilities:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

Qualifications:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality