Alumni and Volunteer Coordinator

Chinese-American Planning Council; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

403(b) Retirement Plan

Job summary

CPC is seeking a thoughtful, proactive Volunteer and Alumni Relations Coordinator to expand CPC's supporters through meaningful community building. You will report to the Major Giving Manager and collaborate with the Individual Giving Team to strengthen alumni and volunteer programs in New York City.

The role emphasizes data-driven engagement, event planning, and cross-functional collaboration to foster a culture of philanthropy across CPC’s diverse communities.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Experience in community organizing and relationship building is preferred.
• Event planning and coordination experience with diverse groups.

Responsibilities

• Alumni Engagement: be the first point of contact and develop alumni communications.
• Volunteer Engagement: create recurring volunteer opportunities and train staff.
• Strategy: help build a holistic multi-year engagement plan.
• Donor Engagement: organize site visits and support multi-year campaigns.
• Other: design materials and support the Development team as needed.

Skills

Salesforce

Microsoft Office

Canva

Data integrity

Relationship building

Project management

Written communication

Education

Bachelor's degree or equivalent

Job description

Job Details

Job Location: CPC One - 45 Suffolk St - New York, NY 10002

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $30.22 - $38.46 Hourly

Job Shift: Day and occasional weekends and evenings

Job Category: Development

ORGANIZATION DESCRIPTION

Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City. (For more information, please visit: https://www.cpc-nyc.org).

JOB SUMMARY

CPC is seeking a thoughtful, proactive, and adaptable individual to join CPC’s Development Team. The Volunteer and Alumni Relations Coordinator will play a key role in expanding and engaging CPC's supporters through meaningful community building. With over 60 years of serving New York City, we're tapping into our historic roots by re-engaging alumni and developing recurring volunteer opportunities that align with CPC’s mission and values. Reporting to the Major Giving Manager and in collaboration with the Individual Giving Team, the Volunteer and Alumni Relations Coordinator will strengthen individual giving efforts and contribute to a culture of philanthropy for CPC’s growing community.

ESSENTIAL RESPONSIBILITIES

Alumni Engagement

• First point of contact for alumni relations.
• Develop and implement strategies and systems to collect alumni contact lists from staff and other key individuals for both: 60+ years of former participants and incoming alumni members.
• Work with the Individual Giving Team to develop alumni-specific communications.
• Manage, maintain, and segment CPC's alumni database.
• Lead and organize 1-2 annual alumni events, such as reunions, professional development workshops, and other event initiatives.
• Input, track, and report alumni engagement metrics (attendance, volunteer hours, etc.) to make data-informed decisions and recommendations to create a robust alumni network.

Volunteer Engagement

• First point of contact for external volunteers.
• Collaborate with program staff to develop and implement recurring volunteer opportunities.
• Train staff to be ambassadors that effectively communicate CPC's impact and empower volunteers to stay involved.
• Lead volunteer operations: planning, coordinating, and executing events, with availability to be on-site when necessary.
• Develop and implement a positive volunteer experience: outreach, intake, participation, stewardship, and retention.
• Work with the Individual Giving Team to develop volunteer-specific communications.
• Input and track volunteer data and metrics to make data-informed decisions and recommendations to ensure the sustainability of CPC's volunteer program.

Strategy

• Develop and collaborate with the Individual Giving Team to create a holistic multi-year engagement strategy that considers how CPC engages with different audiences.

Donor Engagement

• Organize 3-4 programmatic site visits for donors, directly coordinating with donors and staff.
• Support Major Giving Manager with a multi-year campaign as needed.

Other

• Design materials as needed.
• Support the rest of the Development team as needed.
• Special projects and duties as assigned.

Qualifications & Education

• Bachelor's degree or equivalent relevant work experience in volunteer/alumni coordination
• Has some experience in community organizing and relationship building; event planning and coordination; and/or working with all ages and backgrounds in an educational or community setting.

Skills and Competencies

• Proficiency in Salesforce or a similar CRM, Microsoft Office, Canva, and a strong commitment to data integrity.
• Demonstrated ability to build and manage systems, calendars, and tracking tools that improve team efficiency and communications coordination.
• Emotionally intelligent and strong interpersonal skills with the ability to build thoughtful relationships and support donor engagement, stewardship, and events.
• Strong project management, organizational, and written and verbal communication skills, with the ability to take initiative, manage competing priorities, and drive projects to completion.
• Passionate and/or familiar working with AAPI, immigrant, and low-income communities.

COMPENSATION & BENEFITS OVERVIEW

• $30.22 - $38.46 per hour (equivalent to $55,000 to $70,000 annually)
• CPC offers a comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.