Alternate Program Manager

Serco; Fort Bliss (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement

Job summary

Serco Inc. is seeking an Alternate Program Manager to support the Army’s Holistic Health and Fitness (H2F) program. You will oversee contract performance, compliance, quality, staffing, and customer satisfaction for geographically dispersed locations.

You will coordinate with the PM, COR, and Army stakeholders, develop recruitment and credentialing strategies, and manage subcontractor oversight. US citizenship and security clearance are required.

Qualifications

• Citizen of the United States or eligible for government access.
• Ability to obtain a NACI (Tier 1) security clearance.
• Master’s degree in business, management, operations, or related field.
• 5+ years managing large, geographically dispersed government projects (250+ personnel).
• 5+ years working with DoD/military organizations.

Responsibilities

• Oversee overall contract performance, compliance, and quality control.
• Manage plans, strategies, staffing, and monitoring across locations.
• Serve as primary customer liaison in PM absence; coordinate with COR and leadership.
• Develop recruitment, credentialing, retention, and well-being initiatives.
• Direct subcontractor oversight and deliver monthly status reports.

Skills

US citizenship

NACI clearance

Project management

Military/government experience

Travel readiness

Education

Master’s degree in business/management/operations

Master’s degree in exercise science or kinesiology

Tools

PMP Certification

Job description

Position Description & Qualifications

Are you passionate about health and fitness and ready to make a significant impact in the lives of those who serve our country? Come be a part of the US Army’s groundbreaking Holistic Health and Fitness (H2F) program. H2F is dedicated to improving not just the physical fitness, but the overall well-being of soldiers at all levels.

Serco is seeking an Alternate Program Manager to support the Holistic Health and Fitness (H2F) program.

The Holistic Health and Fitness (H2F) initiative is the Army’s investment in Soldier Readiness. The H2F Alternate Program Manager (APM) reports to the Program Manager (PM) and together with the PM is responsible for the contract’s overall performance, achieving performance standards, workforce management, customer satisfaction, contract compliance, and quality control. As such, the H2F Alternate Program Manager shall have full authority to act for Serco Inc. on all contract matters relating to this contract’s daily operation during the absence of the PM. This position requires access to U.S. Government facilities and systems.

In This Role, You Will

• Be available Monday-Friday, 0800-1700 Eastern Time.
• Be responsible for the overall performance of work, compliance, and quality control.
• Be responsible for plans, strategies, employee management, and monitoring and controlling activities to effectively support the Army H2F program and stakeholders at all locations.
• Serve as the primary customer point of contact with the COR, U.S. Army Transformation and Training Command (T2COM) leadership, and Army installation stakeholders in the absence of the PM.
• Develop strategies for specialized H2F recruiting, credentialing, retention, and employee well-being initiatives and maintain, update, and monitor their effectiveness.
• Oversee and direct recruitment and screening process to ensure all certifications and credentials are valid, current, and fulfill customer requirements before onboarding.
• Establish and maintain an effective quality control program.
• Generate and submit a Task Order Status Report (TOSR) through the Human Resource Solutions portal each month and other deliverables in the Performance Requirements Summary.
• Provide direction to subcontractor points of contact and effective oversight of subcontractor workforce.

To Be Successful In This Role, You Will Have

• U.S. Citizenship.
• The ability to pass and maintain a NACI (Tier 1) to obtain access to U.S. Government facilities and systems.
• A master’s degree from an accredited university or college in business, management, or operations and/or another master's degree relevant to the profession/program such as exercise science or kinesiology.
• Five (5) years of experience managing, staffing, overseeing, and completing large government projects of geographically dispersed locations (250 plus personnel) related to the above job description.
• Five (5) years of experience working with a military or DoD organization(s) related to the job description above.
• A valid driver's license, transportation, and auto insurance.
• The ability to travel up to 25% of the time, as required.

Additional Desired Experience And Skills

• Active NACI.
• Project Management Professional Certification.
• Experience with government contracting.
• National Strength and Conditioning Association Certified Strength and Conditioning Specialist (CSCS) or Collegiate Strength and Conditioning Coaches Association Strength and Conditioning Coach Certified (SCCC).
• In-depth understanding of US Army culture, lifestyle, and command structures.
• Military leadership experience.
• Educational or professional background in exercise science, health science, physical education, human performance, kinesiology, sports sciences, and/or sports psychology.
• Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact.
• Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines.
• Ability to work in a collaborative environment with remotely located team members.

Military Veterans and Spouses are encouraged to apply!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Please visit our landing page for more information: U.S. Army Holistic Health & Fitness (H2F) System (serco.com)

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.

The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations.

If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.