Alternate Night Trouble Worker

Unitil; Lunenburg (MA); On-site; USD 56,000 - 80,000; Full time

Job summary

Unitil in Lunenburg, MA seeks an Alternate Night Trouble Worker to perform gas metering and service work, including emergency response. The role requires on-call readiness, driving duties, and adherence to DOT regulations. Ultimate wage is $49.51 per hour with overtime per UWUA Local agreement.

The position emphasizes safety, accurate documentation, and maintaining equipment while serving customers on a Tuesday–Saturday 7:00 am–3:00 pm schedule.

Qualifications

• High school diploma or equivalent required.
• Massachusetts plumber license required for external candidate.
• CDL Medical Examiner’s Card within 120 days.
• Maintain a valid Class A CDL and Driver Qualification File.
• On-call and overtime availability.

Responsibilities

• Diagnose and perform maintenance on gas appliances and meters.
• Document work orders and data in systems.
• Respond to gas emergencies as first responder.
• Ensure safety and regulatory compliance.
• Maintain equipment and company vehicle.
• Stand-by on-call rotations.

Skills

Mechanical aptitude

Emergency response

On-call readiness

Education

High School diploma or equivalent

Massachusetts Plumbers License – Journeyman or Master Plumber

Massachusetts Commercial Driver’s License Medical Examiners Card

Class A Commercial Driver’s License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Alternate Night Trouble Worker

Manual Labor Lunenburg, MA, US

Position Title: Alternate Night Trouble Worker

Reports to: Supervisor, Service

Department: Gas Operations

Ultimate Wage: $49.51**

**Page 50, line 6: Emloyees will not be reduced in wages, during the term of this agreement, if they do not satisfactorily complete certification as required but, shall not advance without certification

Position Purpose

To perform the activities associated with customer metering and gas service work for the Alternate Night Trouble Worker (Tuesday – Saturday 7:00 am - 3:00 pm) To also provide service as a gas emergency first responder with the objective of ensuring public safety and protecting company assets. To perform these functions and achieve these objectives without direct supervision and to ensure that these activities are completed in a timely fashion and in accordance with State and Federal Codes as well as Unitil Company standards. To ensure the timely and accurate completion of all necessary records, timesheets, paperwork and documentation needed for accounting, regulatory, asset management, and related purposes. Ensures that all work activities and interactions with customers reflect the highest standards for conduct and professionalism. This position falls under the Department of Transportation drug testing requirements.

Principal Accountabilities

End Results

Operational Performance:

Meter and Service:

To plan and perform the activities associated with all aspects of customer metering and gas service work.

• To diagnose and perform maintenance on a variety of customer’s gas appliances, which include: gas heating systems, gas water heaters, gas air conditioners, gas ranges as well as commercial and industrial equipment.
• To perform gas and electric meter work, systematic meter changes and credit work. This includes data entry of test results into HTE, the filing of gas and electric meter tags, and the filing of all paperwork for meters, repairs, complaints and investigations.
• To properly document all work orders electronically through the Mobile Dispatch System
• To perform the installation and programming of automatic meter reader devices (AMR), as well as gas ERT’s.
• To perform the installation of gas meter high pressure corrector devices, including programming, downloading, set-up, maintenance and alarm investigation.
• To respond as an emergency first responder to any gas emergency situation to include gas leak situations. To immediately assess these situations and to make recommendations and/or decisions that will ensure public safety.
• To identify, make safe and repair gas leaks at customer premises.
• To perform all functions of the gas pipe fitter, which includes: construction and installation of meter fits, gas meters, in to out meter piping, as well as the installation, repair and diagnostics of gas regulators.
• To properly care for and maintain company equipment such as; assigned vehicle, tools, material, etc., including timely completion of records associated with such equipment.
• Must be able to perform stand‑by on‑call duties on a rotational basis for one week at a time.

Leadership:

Fosters a work environment of commitment and achievement as well as demonstrates a commitment to Unitil’s Core Principles.

• The ability to teach methods and procedures involved in all phases of meter and service work, to personnel in training positions, in an effort to develop a highly skilled and safety conscious work force.
• Communicates to supervisors and fellow workers, any concerns and suggestion for improvements.
• Confronts issues, addresses conflict, resolves problems and recommends solutions.
• Demonstrates competencies and sense of direction and concern for customers and fellow employees.
• Demonstrates self‑awareness, self‑regulation, and social skills when interfacing with co‑workers and customers.
• Operator Qualification on covered tasks
• Participate in all safety training programs and exercises.

Requirements

• High School diploma or equivalent;
• Possess a general aptitude and skill for mechanical work
• Massachusetts Plumbers License – Journeyman or Master Plumber (Does not apply to internal candidate)
• Must be able to obtain a Massachusetts Commercial Driver’s License Medical Examiners Card within 120 days.
• Must maintain a valid Class A Commercial Driver’s Licenseand Driver Qualification File
• Will be drug tested under the FMCSA drug pool
• Pass all required Operator Qualification Tests
• Must reside within a specified geographic area in accordance with UWUA / B.U.W. Local Union 340 contractual agreement.
• Be available to respond to overtime work and emergency calls.

HOURS:

Hours shall be Monday through Friday, 7:00 am to 3:00 pm

WAGE:

Ultimate rate: $49.51 per hour**, for a 40-hour week. Overtime rates in accordance with UWUA Agreement, Local #B340.

**Per page 50, line 6: Present employees will not be reduced in wages, during the term of this agreement, if they do not satisfactorily complete certification as required but, shall not advance without certification.

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.