Alterations Customer Service Representative San Antonio SW

David's Bridal; San Antonio (TX); On-site; USD 12,000 - 18,000; Part time

Job summary

Join a leading bridal retailer as an Alterations Customer Service Representative in San Antonio. This part-time role focuses on providing exceptional customer service, managing appointments, and ensuring a seamless shopping experience. Enjoy competitive pay, bonuses, and employee discounts while being part of a diverse and inclusive team.

Benefits

Employee discounts

Vision insurance

401K

Team bonuses

Get Paid Early

Qualifications

• 1-2 years retail experience preferred.
• Sewing experience is a plus.

Responsibilities

• Greet customers warmly via phone, chat, and in person.
• Manage customer flow to deliver a five-star experience.
• Assist with inventory and handle transactions accurately.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Alterations Customer Service Representative San Antonio SW

Join David's Bridal as an Alterations Customer Service Representative in San Antonio SW and be part of a team that makes dreams happen. This part-time role offers minimal weekday hours, focusing on weekends, with competitive pay, team bonuses, and early paycheck options.

Key Benefits

• Minimal weekday hours, weekends only
• $400 bonus for each referral hired, with no limit
• Competitive hourly wages and team bonuses
• Get Paid Early
• Generous employee discount

Role Overview

The CSR plays a vital role in the Alterations department, ensuring superior customer service by welcoming customers, managing appointments, answering phones, pressing garments, and preparing items for pickup. Reporting to the Store Manager, the CSR contributes to a seamless shopping and alteration experience.

Responsibilities

• Greet customers warmly via phone, chat, and in person, adapting communication style to meet their needs.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There, and operational tasks.
• Handle multiple customers, address concerns confidently, and escalate issues when necessary.
• Promote alterations services and customization options.
• Maintain store standards and high dress code standards.
• Escort customers for alterations appointments, press and clean garments, and perform quality inspections.
• Build customer relationships to foster satisfaction and loyalty.
• Assist with inventory, process orders, and handle transactions accurately.
• Support store cleanliness and organization.
• Perform additional duties as assigned by management.

Physical & Educational Requirements

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and lift up to 10 pounds.
• Manual dexterity for sewing, pressing, and POS operations.
• High school diploma or equivalent; 1-2 years retail experience; sewing experience is a plus; familiarity with POS systems.

Benefits

• Competitive pay and rewarding environment
• Team bonus and early pay via Dayforce Wallet
• Employee discounts, vision, insurance, 401K, and other perks

Our Commitment

David’s Bridal values diversity, equity, and inclusion, striving to create a workforce that reflects our diverse customer base.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Retail