Alterations Customer Service Representative

David's Bridal; Woodbridge Township (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

David's Bridal is seeking a part-time Alterations Customer Service Representative to ensure superior customer service within the Alterations department. In this role, you will manage customer interactions, support operations, and maintain high standards of service. Previous retail and sewing experience is preferred. Enjoy competitive pay and additional benefits while making memorable moments for our customers!

Benefits

Competitive pay and team bonuses

Early access to pay with Dayforce Wallet

Generous team member discount

Vision care and supplemental insurances

401K program

Various discounts and legal benefits

Qualifications

• 1-2 years retail experience in apparel or specialty stores.
• Previous sewing experience helpful.
• Experience with POS systems.

Responsibilities

• Greet customers warmly and manage customer flow.
• Process transactions accurately at the cash wrap.
• Maintain store cleanliness and organization.

Skills

Customer Service

Conflict Resolution

Multitasking

Education

High school diploma or equivalent

Tools

Computerized POS systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and employees to stay true to their dreams and find the one, whether that’s the perfect wedding dress or the ideal career. Join a company that leads in its category—1 out of 3 products sold by them—and boasts one of the highest customer service scores in retail!

Make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a crucial role in the success of the Alterations department, ensuring superior customer service. The CSR reports to the Store Manager and handles tasks such as welcoming customers, scheduling appointments, answering phones, pressing garments, and preparing items for pickup.

Essential Job Functions:

• Greet customers warmly via phone, virtual chat, and in person, communicating clearly and resolving conflicts effectively.
• Manage customer flow using all systems to deliver a five-star experience.
• Fulfill all service vows: Prepare, Welcome, Meet Needs, and Be There for customers, including operational tasks and addressing emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously, proactively addressing concerns and escalating issues when necessary.
• Explain the importance of alterations in perfecting the dress, promoting all services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and recovery—to support a seamless shopping experience.
• Adhere to dress code standards.
• Greet and escort customers for appointments.
• Press, steam, and clean merchandise; inspect garments for quality before delivery.
• Build long-term customer relationships to enhance satisfaction and loyalty.
• Support inventory management, including processing orders and pickups.
• Process transactions accurately at the cash wrap.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by management.

Physical Demands:

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and move throughout the store.
• Use hands and arms for tasks like steaming, sewing, and operating POS systems.
• Lift up to 10 pounds.
• Visual acuity for reading, inspecting garments, and using electronic devices.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or specialty stores.
• Previous sewing experience is helpful.
• Experience with computerized POS systems.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Early access to pay with Dayforce Wallet
• Generous team member discount
• Vision care and supplemental insurances
• 401K program
• Various discounts and legal benefits

Love wins when love is for Everyone!

Our mission is to embrace Diversity, Equity, and Inclusion, creating a workforce as diverse as our customers. We celebrate all forms of diversity and value their contributions.

Disclaimer: This job description highlights the general responsibilities and level of work. It is not exhaustive, and actual duties may vary.