Alterations Customer Service Representative

David's Bridal; Fayetteville (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic and empowering company as an Alterations Customer Service Representative! In this part-time role, you will provide exceptional service to customers, helping them find the perfect alterations for their special events. With a focus on superior customer experience, you will manage appointments, assist with garment preparation, and promote alterations services. This position offers competitive pay, a rewarding environment, and numerous benefits, including a generous discount and early pay options. If you are passionate about customer service and want to be part of a team that values diversity and inclusion, apply today!

Benefits

Generous Team Member Discount

401K Program

Vision Care

Pet Insurance

Supplemental Insurances

Legal Benefits

Discounts for Identity Theft Protection

Early Pay with Dayforce Wallet

Qualifications

• 1-2 years of retail experience in apparel or specialty store.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional service experience to multiple customers simultaneously.
• Manage customer flow and resolve conflicts effectively.
• Maintain cleanliness and organization in the store.

Skills

Customer Service

Communication

Problem-Solving

Retail Experience

Education

High School Diploma

Retail Experience (1-2 years)

Sewing Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is a key role in the success of the Alterations department, responsible for tasks that contribute to superior customer service. The CSR provides an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome customers warmly via phone, virtual chats, and in person, communicating clearly and adapting style to resolve conflicts and problem-solve.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet all service standards: Prepare, Welcome, Meet Needs & Be There for all customers, including operational tasks and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously, proactively addressing concerns and escalating issues when necessary.
• Explain how alterations enhance the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and recovery—to support a flawless shopping experience.
• Adhere to dress code standards.
• Greet and escort customers to and from alterations appointments.
• Press, steam, and spot clean merchandise, inspecting garments to verify quality before delivery.
• Build long-term relationships to exceed customer satisfaction and loyalty.
• Support inventory management, processing special orders, pickups, and maintaining quality standards.
• Process transactions accurately at the cash wrap to ensure customers feel celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Physical Demands:

• Stand, walk, sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store; communicate effectively with customers.
• Use manual dexterity for POS systems, money handling, steaming garments, computer use, and sewing as needed.
• Lift/move up to 10 pounds.
• Visual acuity for reading, computer work, and detailed tasks.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience is helpful
• Experience with computerized POS systems

Part-Time Benefits:

• Rewarding environment and competitive pay
• Team bonus
• Get paid early with Dayforce Wallet
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, Accidental Injury
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce that reflects our customers. We encourage applications from all qualified candidates and accommodate persons with disabilities. Contact HR for assistance or more info.

Disclaimer: This job description highlights general responsibilities and may vary. Compensation varies based on several factors, including location and experience.