Alterations Customer Service Representative

David's Bridal; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Alterations Customer Service Representative to enhance customer satisfaction in their alterations department. This role is pivotal in providing exceptional service, managing customer interactions, and ensuring a seamless experience for clients. With a focus on communication and conflict resolution, you will help customers navigate their needs while maintaining store standards. The position offers competitive pay, a generous bonus structure, and a supportive work environment that values diversity and inclusion. If you are passionate about customer service and want to be part of a team that makes dreams come true, apply today!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Pet Benefits

Generous Discount

Early Pay Options

Qualifications

• 1-2 years of retail experience, preferably in apparel.
• Prior sewing experience is helpful.

Responsibilities

• Greet customers warmly and manage customer flow.
• Provide exceptional service and build customer relationships.
• Assist with store duties as assigned by management.

Skills

Customer Service

Conflict Resolution

Communication

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal.

4 days ago Be among the first 25 applicants.

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

At David’s Bridal, we empower our customers and employees to stay true to their dreams—whether that’s finding the perfect wedding dress or the ideal career. Join a company that leads in its category, with high customer service scores in retail.

We make dreams happen—apply today!

Role Overview

The Alterations Customer Service Representative (CSR) plays a vital role in the success of the Alterations department by providing outstanding customer service. Responsibilities include welcoming customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions

• Greet customers warmly via phone, chat, and in person, with clear communication and conflict resolution skills.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet service standards: Prepare, Welcome, Meet Needs, and Be There for customers, including operational tasks and emotional support.
• Provide exceptional service to multiple customers simultaneously, proactively addressing concerns and escalating issues when necessary.
• Explain alterations' role in perfecting dresses and promote all alteration services and options.
• Maintain store standards—cleanliness, organization, promotional readiness, and recovery.
• Escort customers to and from alterations, press and steam garments, and inspect for quality before delivery.
• Build customer relationships to foster satisfaction and loyalty.
• Support inventory management and process transactions accurately.
• Assist with store duties as assigned by management.

Physical Demands

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and move throughout the store as needed.
• Use manual dexterity for POS, sewing, steaming, and computer use.
• Lift up to 10 pounds.
• Visual and auditory abilities to perform tasks and communicate effectively.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or specialty stores.
• Prior sewing experience is helpful.
• Experience with POS systems preferred.

Benefits

• Full-time position with comprehensive benefits.
• Competitive pay, generous discount, early pay options, health/dental/vision insurance, 401K, paid time off, pet benefits.

We value diversity and inclusion. Applications from all qualified candidates are encouraged. Accommodations are available upon request.