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Alterations Customer Service Representative

David's Bridal

Albuquerque (NM)

On-site

USD 30,000 - 40,000

Part time

14 days ago

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Job summary

Join a forward-thinking company dedicated to making dreams come true! As an Alterations Customer Service Representative, you will play a crucial role in providing an exceptional customer experience and ensuring that every garment is perfect for your clients' special moments. This part-time position offers competitive pay, bonuses for referrals, and a rewarding environment that values diversity and inclusion. If you have a passion for fashion and customer service, this is the perfect opportunity to grow your career in a supportive and dynamic team.

Benefits

Team Bonus
Generous Team Member Discount
Vision Care
401K Program
Pet Insurance
Supplemental Insurances
Legal Benefits
Discounts for Identity Theft Protection

Qualifications

  • 1-2 years of retail experience in apparel or specialty store.
  • Prior sewing experience preferred.

Responsibilities

  • Provide exceptional customer service and manage customer flow.
  • Promote alterations services and maintain store standards.
  • Support inventory management and cash wrap processes.

Skills

Customer Service
Problem Solving
Conflict Resolution
Communication Skills

Education

High School Diploma
Retail Experience
Sewing Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative
  • Minimal weekday hours required (join for weekends only!)
  • $400 bonus for every referral hired with NO LIMIT*
  • Competitive hourly pay rates & team bonus
  • Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the successful operation of the Alterations department, contributing to a superior customer service experience. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions:

  • Welcome all customers warmly over the phone, virtually, and in person, communicating clearly and adapting style to customer needs through problem-solving, excellent phone skills, and conflict resolution.
  • Use all systems to manage customer flow and deliver a five-star customer experience.
  • Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, fulfilling operational checklist tasks and addressing customers' emotional and practical needs.
  • Provide an exceptional service experience to multiple customers simultaneously, proactively addressing concerns and partnering with leadership when escalation is needed.
  • Effectively communicate how alterations contribute to perfecting the dress for her event in collaboration with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store standards (clean, organized, promotional readiness, store recovery) for a flawless shopping experience.
  • Maintain high dress code standards as per policy.
  • Greet and escort alterations customers for appointments.
  • Press, steam, and spot clean merchandise.
  • Follow quality control guidelines, inspecting garments to ensure pristine condition before final delivery.
  • Build long-term relationships to enhance customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pickups, and maintaining merchandise standards.
  • Support cash wrap processes and transactions accurately to ensure customers feel celebrated.
  • Seek assistance from the Alterations Manager for unresolved customer issues.
  • Keep the alterations room clean and organized.
  • Perform additional duties as assigned by store management.

Physical Demands:

  • Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store; communicate with customers; perform manual tasks including using POS terminals, steaming garments, and sewing as needed. Lift/move up to 10 pounds. Visual and auditory acuity required for detailed tasks and communication.

Education & Credentials:

  • High school diploma or equivalent
  • 1-2 years retail experience in apparel or specialty store
  • Prior sewing experience preferred
  • Experience with computerized POS systems

Now that we’ve popped the question, please say “I do”.

Part-Time Benefits Include:

  • Rewarding environment and competitive pay
  • Team bonus
  • Dayforce Wallet – Get Paid Early!
  • Generous team member discount after first pay period
  • Vision care
  • Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury
  • 401K program
  • Discounts for identity theft protection, home and auto insurance, mobile services
  • Legal benefits (MetLife Hyatt Legal Plans)
  • Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We celebrate all forms of diversity and value them.

We encourage applications from all qualified candidates. We accommodate persons with disabilities; contact Human Resources at humanresources@dbi.com or 610.943.6200 for assistance or more information.

Disclaimer: This job description highlights general duties and is not comprehensive. Actual duties may vary. Compensation depends on location, experience, and other factors, and the offered pay range is specific to the state of the role.

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