Aloft Nashville West End - Part Time Front Desk Agent

Aimbridge Hospitality LLC; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to elevate guest experiences through exceptional service and communication. This role is crucial in managing guest interactions and ensuring the front desk operates smoothly. As the first point of contact, you will engage with guests, resolve concerns, and multitask effectively in a vibrant hotel environment. Join a team that values your contributions and offers a competitive benefits package, including daily pay options and comprehensive health coverage. If you have a passion for hospitality and a knack for problem-solving, this is the opportunity for you.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service to guests, enhancing their overall experience.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Address 1719 West End Avenue, Nashville, TN, 37203

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Aloft Nashville West End is a bold hotel featuring loft-inspired design for an easy breezy stay in the heart of Tennessee's magnificent music scene! We're just a quick trip from Nashville International Airport and minutes to Nissan Stadium. We invite guests to Meet & Mingle with friends at our W XYZ Bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 pantry or play in our re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed and custom amenities by Bliss Spa and more.