Aloft Gainesville - Front Desk Agent

Aimbridge Hospitality; Gainesville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Aloft Gainesville location. The role focuses on delivering exceptional customer service, managing guest interactions, and ensuring a smooth front desk operation. Candidates should possess strong communication skills and the ability to multitask effectively. Full-time employees enjoy a competitive benefits package, including medical coverage and paid time off.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries promptly.
• Manage multiple tasks efficiently, including handling reservations.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

1. Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
2. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
3. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
4. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
5. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Travelers can celebrate style at Aloft Gainesville University Area, a hip new hotel close to the University of Florida campus. We offer easy access to sports venues, museums, and medical facilities. Nearby are Butler Plaza West's shops and restaurants. Guests can meet & mingle at our W XYZ(SM) bar, grab snacks from Re:fuel by Aloft, or relax in our Re:mix lounge. Our rooms feature ultra-comfortable signature beds and amenities by Bliss Spa.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality