Aloft El Segundo Los Angeles Airport - Front Desk Agent

Aimbridge Hospitality; El Segundo (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to enhance guest experiences at their dual-branded property. This role focuses on providing exceptional customer service, managing guest interactions, and maintaining efficient front desk operations. Ideal candidates will possess strong communication skills and a high school diploma, with hotel experience preferred. A comprehensive benefits package is offered after an initial waiting period.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability Income (Short-Term and Long-Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service with a friendly, warm demeanor.
• Convey information effectively and address guest inquiries promptly.
• Quickly evaluate and resolve guest concerns using sound judgment.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Compensation: $25.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a key role in guest experience, combining excellent customer service and communication skills to ensure a seamless and welcoming stay for all guests. This role involves managing guest interactions and maintaining efficient front desk operations.

Key Skills and Responsibilities

1. Customer Service Excellence: Provide outstanding service with a friendly, warm demeanor. Demonstrate ability to enhance guest satisfaction.
2. Communication: Convey information effectively, address guest inquiries promptly, and maintain strong verbal and written communication skills.
3. Problem-Solving: Quickly evaluate and resolve guest concerns using sound judgment.
4. Multitasking: Handle reservations, check-ins, and check-outs efficiently.
5. Financial Skills: Understand and work with financial information, performing basic arithmetic as required.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a comprehensive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability Income (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

This role is at a dual-branded property, featuring Aloft El Segundo/ LAX and Fairfield by Marriott El Segundo/LAX. Located near major offices and attractions, with amenities including complimentary shuttle service, dining options, and comfortable rooms with signature beds and Bliss Spa amenities.

Application Process

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