Aloft El Paso Downtown - Front Desk Agent

Aimbridge Hospitality LLC; El Paso (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at Aloft El Paso Downtown, where you'll be the face of hospitality. Your role will encompass providing exceptional customer service, managing front desk operations, and ensuring guest satisfaction. This position offers a supportive work environment, competitive benefits, and opportunities for growth in the hospitality industry.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide outstanding service to guests, addressing inquiries promptly.
• Manage reservations, check-ins, and payments efficiently.
• Resolve guest issues quickly and effectively.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Aloft El Paso Downtown - Front Desk Agent Address 303 Texas Avenue, El Paso, TX, 79901

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Celebrate style at Aloft El Paso Downtown, a hip new hotel that's part of the revamped O.T. Bassett Tower. We offer easy-breezy access to businesses, government offices, and cultural hot spots, as well as stunning natural beauty just outside the city. We invite guests to Meet & mingle with friends at our w xyz bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 pantry or play in our re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss Spa and more.

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