Alliance Service Representative I

Border States

Amarillo (TX)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, Dental and Vision Benefits

401(k) Retirement Plan

Paid Holidays

Job summary

Border States, a 100% employee-owned company, is seeking an Alliance Service Representative I to support day-to-day Customer Service operations in Amarillo, TX or Lubbock, TX. You will receive and enter orders, follow up on inquiries, coordinate deliveries, process returns, and resolve order issues.

This role requires strong customer service skills, basic electrical product knowledge, and experience with SAP and EDI systems. Join a team focused on service excellence and employee ownership.

Qualifications

2-year business/trade degree preferred or the equivalent in work experience.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems.
2+ years of prior electrical distribution experience preferred.
Working knowledge of SAP software preferred.

Responsibilities

Receives and enters orders in an accurate and timely manner.
Processes EDI orders.
Provides price quotes to customers for existing bill of materials.
Provides consistent and timely follow‑up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
Utilizes product knowledge to provide service to the customer.
Loads and maintains customer part numbers in the CMIR.
Adheres to customer product standards.
Assists and maintains relationships with customers and suppliers.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Assists with Emergency Response orders.

Skills

Customer service

Order processing

Microsoft Office

Communication

Education

2-year business/trade degree

Tools

SAP

EDI

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Amarillo, TX or Lubbock, TX

Application Deadline: Posted Until Filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Alliance Service Representative I supports the day‑to‑day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow‑up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities

Essential Functions

Receives and enters orders in an accurate and timely manner.
Processes EDI orders.
Provides price quotes to customers for existing bill of materials.
Provides consistent and timely follow‑up on customer inquiries and order status.
Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
Utilizes product knowledge to provide service to the customer.
Loads and maintains customer part numbers in the CMIR.
Adheres to customer product standards.
Assists and maintains relationships with customers and suppliers.
Runs daily reports and resolves customer and order issues.
Assists customers with billing issues.
Assists with Emergency Response orders.

Non-essential Functions

Attends sales meetings and participates in training programs as required.
May assist with sales meetings and trade shows as needed.
Participates in the implementation and success of marketing plans and strategies.
Performs other duties as assigned by supervisor or designate.

Qualifications

2-year business/trade degree preferred or the equivalent in work experience.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems.
2+ years of prior electrical distribution experience preferred.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
Working knowledge of SAP software preferred.

Skills and Abilities

Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%

Lift from Waist:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
Lift from Floor:
- < than 10 lbs. - Frequently
- 10 to 25 lbs. - Frequently
- 26 to 50 lbs. - Occassionally
- 51 to 75 lbs. - Occassionally
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
Carried for Distance:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all

Physical Activity

Sitting (a continuous period of being seated) - Continuously
Standing (for sustained periods of time) - Frequently
Walking (moving about on foot to accomplish tasks) - Frequently
Bending/stooping (downward and forward) - Occasionally
Crawling (moving about on hands and knees or hands and feet) - Not at all
Climbing/Walking Stairs (ascending or descending) - Frequently
Reaching (extending arms in any direction) - Frequently
Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
Balancing (maintaining body equilibrium to prevent falling) - Occasionally
Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
Grasping (Applying pressure to an object with the fingers and palm) - Continuoulsy
Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
Driving (the control and operation of a motor vehicle) - Occasionally
Desk work (work usually performed at a desk) - Continuously
Use of a computer - Continuously
Use of a telephone - Continuously
Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
Exposure (to adverse weather & temperature conditions) - Occassionally
Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee‑owned company. Employee‑ownership is a significant part of our culture and our success stems from the dedication of our employee‑owners. We practice open‑book management and our employee‑owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee‑owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee‑owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values

As a Border States employee‑owner, you're responsible for living our mission, service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee‑owners are competent, accurate, responsive, and engaged .

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It's not just the law.It's something we've believed in since our founding.We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings: