Alliance Partner Operations Manager

Channel Impact; North Carolina; Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Alliance Partner Operations Manager to enhance partner strategy and performance. In this full-time remote role, you will oversee partner operations, manage the Partner Relationship Management platform, and collaborate with various teams to drive success across the partner lifecycle. This position offers a competitive salary and a comprehensive benefits package, including healthcare, flexible time off, and a 401k plan. If you have a passion for partnerships and thrive in a dynamic environment, this is the perfect opportunity to grow your career and make a significant impact.

Benefits

Full Healthcare Package

Flexible Paid Time Off

Paid Holidays

401k & Company Match

Learning & Development Stipend

Employee Referral Bonus

Qualifications

• 4+ years in channel & alliance partner sales operations required.
• Experience with Salesforce.com and public cloud marketplaces is a strong plus.

Responsibilities

• Oversee partner operations and performance metrics for Technology Alliances.
• Collaborate with cross-functional teams to execute Partner Ecosystem Strategy.

Skills

Channel & Alliance Partner Sales Operations

Salesforce.com

Strategic Development

Project Management

Analytical Skills

Communication Skills

Cloud Marketplaces (AWS, Azure, GCP)

SaaS Delivery Models

PRM Tools

Education

Bachelor's Degree

Tools

Salesforce.com

Tackle.io

Allbound

Crossbeam

Job description

Channel Impact is a channel specialty firm that helps companies of all sizes achieve route to market success through partnering. Join us—to grow your career and be recognized as one of the best and brightest experts in the partner community.

Channel Impact is seeking an experienced Alliance Partner Operations Manager to join our team. In this role, you will be responsible for aligning and executing the partner strategy by building and delivering analytics, reporting, and creating and defining processes. You will take ownership of the Partner Relationship Management (PRM) platform and portal while helping to operate the Tech Alliances workflows.

You will collaborate closely with the Field Operations team, Global BD, Global Field Sales, and Product Management to execute the Partner Ecosystem Strategy as well as help drive program functions for GTM Partners across the entire partner lifecycle.

This is a full-time, salaried position with benefits for a remote worker residing in the United States or Canada.

What You Will Do:

• Oversee the day-to-day partner operations & partner performance metrics for the Technology Alliances function
• Own the Partner Relationship Management (PRM) toolset & partner portal, working with vendors and key internal stakeholders, continuously improve the partner portal to drive value for users, partners, and the community
• Maintain and update SFDC in order to properly support & report on the Technical Alliances Program business
• Co-develop Technical Alliances Program including business processes, integrations & tooling to support operationalizing the benefits, requirements, marketing, enablement & sales functions
• Collaborate with cross-functional teams (Product Management, Engineering, Marketing, Sales, Legal, Enablement) to assist in alliances
• Work with the Cloud Alliances team on cloud marketplaces, including deal forecasting & deal registration for AWS, Azure & GCP marketplaces
• Optimize deal registration processes with the various cloud and integration partners
• Monitor, analyze & report out performance & use insights to form decisions. Track & measure success of programs through goals around partner adoption, engagement, marketing activities, external industry awareness & input from internal stakeholders
• Drive operational efficiency by continually refining Partner Operations processes

What You Bring:

• 4+ years of experience in channel & alliance partner sales operations ( Required)
• 4+ years of experience with strategy development, partnership management, or business development in the technology industry (Required)
• 4+ years working with Salesforce.com, creating reports & dashboards & ensuring data integrity (Required)
• 2+ years working with public cloud provider marketplaces (AWS, Azure, GCP), managing transactions & deal flow, including sales quotes, deal forecasting & deal interactions. (Strong Plus)
• Experience with Tackle.io, AWS, GCP & Azure portals is a plus
• Experience with PRM tools (both vendor & partner sides) such as Allbound, Crossbeam
• In-depth experience with SFDC, including proficiency in custom report types, filters, formula fields, dynamic dashboards & dashboard filters
• Experience with other GTM operations areas like marketing & customer success
• Experience with Software-as-a-Service (SaaS) delivery models
• Strong strategic, analytical, project management, oral & written communication skills
• Pro-active, independent thinker with high energy & positive attitude
• Flexible & pragmatic mindset with the ability to think quickly in fast-paced, changing environments, often with minimal supervision
• Resourceful & comfortable working through ambiguity
• Genuine desire to have fun, to learn & to make a difference
• BA or BS

Compensation & Benefits:

• Competitive compensation commensurate with experience
• Full Healthcare Package including medical, dental, and vision insurance, long-term disability insurance, life and AD&D insurance
• Flexible paid time off
• Paid holidays
• 401k & Company Match
• Learning & Development Stipend
• Employee Referral Bonus

Channel Impact is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or other applicable legally protected characteristics.

Learn more about how Channel Impact can help you drive incremental sales, at high profit, through best-in-class partnering.