All Positions - Northeast, USA

South Moon Under; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

South Moon Under, a vibrant retail destination, is seeking Store Leaders, Assistant Store Leaders, and Stylists passionate about fashion and customer service. These roles involve team management, creating exceptional shopping experiences, and driving store performance in a supportive work environment.

Benefits

Employee Discounts

Opportunities to grow

Benefits for full-time employees

Creative work environment

Qualifications

• Passionate about fashion and customer service.
• Ability to create a positive team environment.
• Experience in retail or management preferred.

Responsibilities

• Lead by example to create a fun, productive in-store experience.
• Manage store performance metrics to achieve goals.
• Deliver best-in-class customer service.

Skills

Customer Service

Team Management

Communication

Job description

WHO WE ARE
South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick-and-mortar locations in small communities and big cities alike.

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under.

We are seeking talented individuals who are people-focused, sales driven and eager to collaborate as a team to establish a thriving brand. If you are someone who is passionate about fashion, craves development, enjoys a dynamic work environment,andyou have the hustle to meet challenges, then we want you!

WE OFFER

• A fun, creative, and supportive work environment
• Employee Discounts
• Opportunities to grow with us
• Benefits for full-time employees

NOW HIRING

Store Leaders
As a Store Leader, it is your responsibility to build and manage a team of customer-facing style experts in a dynamic retail environment. You are accountable for every aspect of the store’s performance inclusive of achieving key results, creating a fun and positive environment for your team and delivering best-in-class service. You lead by example and masterfully navigate everchanging conditions by making informed and timely decisions that are solutions-focused and drive strong business outcomes. As an entrepreneur, you create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience.
RESPONSIBILITIES (including but not limited to)

• Customer Service l Brand Ambassador
  • Ensure expected customer service levels are maintained and exceeded by the team
  • Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Teamwork l Communication
  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store

• Visual l Business Operations
  • Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
  • Consistently meet and/or exceed all goals and objectives for your store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities

Assistant Store Leaders
As a 1st Assistant Store Leader, you will work in partnership with the Store Leader to inspire and lead your team in providing best in-class service by meeting and exceeding the needs of our customers. You are responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long-lasting relationships with the brand. You lead by example and masterfully navigate ever-changing conditions by making informed and timely decisions that are solutions-focused and drive strong business outcomes. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in-store experience.
RESPONSIBILITIES (including but not limited to)

• Customer Service l Brand Ambassador
• Teamwork l Communication
• Visual l Business Operations

Stylists
Stylists are the heart and soul of our brand and the foundation of every position at South Moon Under. As a personal styling expert, you provide best-in-class service by meeting and exceeding the needs of our customers. Stylists are responsible for creating unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long-lasting relationships with the brand. It is through this personalized experience that our Stylists cultivate confidence through style.
RESPONSIBILITIES (including but not limited to)

• Understand and communicate the South Moon Under brand to all customers
• Collaborate with team members to ensure superior customer service and support store operations
• Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
• Have a full understanding of our POS system and provide a seamless customer transaction experience

PHYSICAL REQUIREMENTS

• To perform the essential functions of this job, you must be able to frequently stand, walk, talk, and hear. You will be required to occasionally sit, reach with hands and arms, and stoop, kneel, or crouch. You will be required to occasionally lift and/or move up to 40 pounds.Near and far-sighted visual acuity and normal depth perception are required.

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