Alarm System Support Specialist

Solucient Security; Grand Blanc (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Uniform provided

Shift premium

Holiday pay

Job summary

Solucient Security in Grand Blanc, MI is hiring Alarm Monitoring & Customer Support Representatives for the second shift. You will monitor alarms, verify incidents, dispatch police or fire when needed, and communicate solutions to clients.

Training is provided to handle emergency procedures and protect life and property. The role requires weekend and holiday availability, a strong customer service mindset, and solid data entry skills.

Qualifications

• Must be 18 years of age with High School Education, GED or equivalent.
• 1-2 years customer support-related experience.
• Strong computer skills, including Microsoft Office (MS365 a plus)

Responsibilities

• Monitor and verify alarms for clients.
• Notify clients and dispatch authorities as needed.
• Provide solutions and support to ensure client satisfaction.
• Complete required training and follow procedures.

Skills

Customer service

Phone skills

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

MS365

Job description

At Solucient Security, we do more than monitor alarms-we help protect people, property, and peace of mind.

We serve our clients 24 hours a day, 7 days a week 365 days a year!

Work at our conveniently located office at 7241 Fenton Road in Grand Blanc, Michigan.

We are currently hiring new Alarm Monitoring & Customer Support Representatives to join our second shift. The ability to work weekends and holidays are a must.

Full Time Opportunity $15 /hour starting pay

Level Up in Pay as your Skills and Experience Level Up!

Second Shift Hours 2pm-10pm

Expect to work 32-40 hours

As an Alarm Monitoring & Customer Support Representative you will specialize in primarily commercial and some residential alarm monitoring and be confident that you will join a team of dedicated, skilled professionals who are committed to our client's complete satisfaction.

As a member of the Central Station Monitoring team, you will be the one notifying our Clients of verified alarms, when help is on the way or working with them directly to offer solutions to ensure their needs have been met. You will also dispatch police and fire authorities when verified alarms are presented.

No industry experience is necessary. We provide you with an extensive 4-6 week paid training program to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property.

Why You'll Love Working Here:

• A 39-year-old growing company with a focus on win/win relationships, strong culture and growth and employee and client experience. You will be seen, heard and valued!
• Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-6am)
• We strive to provide a win/win flexible schedule that promotes a work-life balance focus while meeting the needs of our clients.
• Smart Casual dress Code, we provide uniform shirts.
• Medical, Dental, Vision insurance (single coverage less than $60 per pay)
• 401k plan with a company match
• Paid Time Off
• 11 paid Holidays plus Double time pay for Holidays worked.
• Extensive onboarding training plan to give you the tools and resources to prepare you for success
• Monthly rewards, challenges, and contests
• $1,000 Employee Referral Program
• National recognition and awards
• Real Growth opportunities

What you need to make an impact:

• A commitment to high standards and customer service excellence
• Advanced phone skills and excellent written and verbal communication skills
• Strong data entry/keyboarding skills

• The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail

• The ability to follow company protocols and standard operating procedures

• The desire to exceed expectations and make a difference in the lives of our customers and community

• Intentionally champion The Solucient Way while serving team members, Clients and our community.

Qualifications:

• Must be 18 years of age with High School Education, GED or equivalent.
• 1-2 years customer support-related experience.
• Strong computer skills, including Microsoft Office (MS365 a plus)

Solucient Security Client Support Associates work in our state-of-the‑art alarm monitoring center. Our highly trained and customer-driven team provides focused monitoring on intrusion, fire, life safety alarms for both residential and commercial customers. We pride ourselves in verifying, communicating and documenting alarm signals with a commitment to the highest standards of service for our customers and the community.

Successful pre-employment background check and drug test are required.

Solucient Security is an Equal Opportunity Employer and a drug‑free workplace.

EEO Policy

Solucient Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ______________________________________________________________________

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.