Alarm Superintendent

Allied Fire Protection; Pearland (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A fire protection services company based in Pearland is looking for an experienced Alarm Service Superintendent. The role involves developing and maintaining customer relationships, scheduling services, and leading a technical team to ensure high-quality service delivery. Candidates must have at least 5 years of relevant experience, strong leadership capabilities, and knowledge of NFPA standards. This position promises a dynamic work environment focused on safety and customer satisfaction.

Qualifications

• Minimum 5 years experience in fire alarm installation, service, and inspections; 10+ years preferred.
• Working knowledge of fire protection systems and applicable NFPA standards.

Responsibilities

• Develop and retain customers in various sectors to maintain sales volume.
• Coordinate efforts of technicians and administrative staff.
• Ensure timely execution of all committed orders.
• Recruit, develop, and train associates.

Skills

Ability to take direction from upper management

Maintain vehicle and tools as per company policy

Valid state driver's license and good driving record

Knowledgeable with NFPA 72 rules and codes

Professional communication skills

Team leadership and mentorship

Clean and safe work environment

Quality assurance in project completion

Education

High School Diploma or Equivalent

Some secondary education

Job description

ALARM SERVICE SUPERINTENDENT

Job Description

• Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
• Create and maintain alarm files in databases and physical files
• Prepare and maintain service schedules
• Inform technicians of any collection or customer service issues
• Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders
• Scheduling of new orders/accounts and accurate back-office close-out procedures
• Ensure that all repair items noted on inspection reports are followed-up with a quotation
• Forecast service manpower requirements
• Perform or review any documents for billing process
• Assist in any financial related issues as assigned
• Represent the company at various functions in a professional manner
• Recruit, develop, train and empower associates to be the best in the business
• Understand permitting requirements or local authorities
• Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department
• Perform all other duties as assigned

Expectations

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Set the Example for Safety First
• Start each meeting with a Safety Topic
• Ensure timely and accurate Incident and Accident Reporting
• Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely
• Complete Monthly Jobsite Visits/Observations
• Hold team accountable for all Safety Initiatives
• Hold yourself and team accountable for Safe Driving of Company Vehicles
• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Training
• Input and Development of Training Requirements
• Commitment to Training at all levels for all team members
• Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.
• Ensure all necessary documentation is provided to properly complete jobs i.e. scope sheet, budget, material list, design/sketch (if applicable), etc.
• Ensure proper oversight and management of Inventory system
• Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.
• Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards
• Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
• Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
• Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.
• Participate in Weekly Meetings with Team
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Review Reports
• Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge

• Minimum education of High School Diploma or Equivalent
• Some secondary education is desirable
• Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards

Work Experience

• Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred

Skills And Competencies

• Ability to take direction from upper management
• Maintain vehicle and tools as per company policy
• Must have valid state driver's license and good driving record
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive team work and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction