Alarm Monitoring Representative

Everon; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

Everon in Irving, TX is seeking an On-Site Monitoring Associate responsible for monitoring alarms, dispatching authorities, and notifying responsible parties to protect customers. This role requires on-site presence at the Irving location.

You will handle incoming alarm calls, document procedures, provide basic troubleshooting, and support life-safety systems while engaging in coaching and development opportunities at Everon.

Qualifications

• High school diploma or equivalent required.
• Some college credits; degree preferred.
• Minimum of one (1) year of customer service experience required.
• Technical aptitude, problem solving skills.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.

Responsibilities

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquiries.
• Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts
• Providing technical support and troubleshooting devices across Everon systems.
• Helping customers understand the Everon noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.

Skills

Customer service

Technical aptitude

Problem solving

English literacy

Education

High school diploma or equivalent

Some college credits

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

We Have Exceptional Career Opportunities For On-Site Monitoring Associates. This Is An On-site Position, And Individual Will Need To Report To Site Daily For Work

Irving, TX - 4221 W John Carpenter Freeway, Irving, TX 75063

Major Responsibilities

The Monitoring Associate is responsible for monitoring and dispatching proper authorities for commercial business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.

A day in the life of an On-Site Monitoring Associate can look like:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquires.
• Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts
• Providing technical support and troubleshooting devices across Everon systems.
• Helping customers understand the Everon noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Qualifications - External

Knowledge, Skills and Abilities

We’re looking for someone with results they are proud of, like:

• High school diploma or equivalent required
• Some college credits; degree preferred
• Minimum of one (1) year of customer service experience required
• Technical aptitude, problem solving skills
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English