Ajith Kumar

MeeBoss; Frisco (TX); Remote; USD 30,000 - 34,000; Part time

Job summary

MeeBoss in Frisco, TX (Remote) is seeking a Voice Support specialist to assist Chinese-speaking customers by phone, guiding them through resolutions and progress updates.

You will troubleshoot technical issues, document interactions clearly, and escalate when needed while following security and compliance standards. A high school diploma and call center experience are required, with bilingual Chinese and English at CEFR B2 level.

Qualifications

• High school diploma or equivalent.
• Call center/customer service experience.
• Basic technical troubleshooting skills.
• Fluent in Chinese (Mandarin preferred) and English (CEFR B2).
• Strong customer service, problem-solving and communication skills.
• Ability to document interactions with proper spelling and grammar.
• Ability to pass background and drug screening where applicable.

Responsibilities

• Engage with Chinese-speaking customers via voice support to guide them through resolution and updates.
• Troubleshoot technical issues, identify root cause and resolve customer concerns per policies.
• Accurately document customer interactions with spelling, grammar, and clear communication.
• Resolve issues on first contact when possible or escalate to higher tiers.
• Manage customer escalations professionally and handle priority inquiries as assigned.
• Maintain strong product knowledge and stay current with client security products and services.
• Follow security and compliance requirements when handling customer information.

Skills

Fluent in Chinese

English proficiency (CEFR B2)

Customer service

Documentation

Troubleshooting

Communication

Conflict resolution

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing systems

Job description

Voice Support

Frisco, TX (Remote)

Contract Rate: $22/hr on W2 without benefits

Shift timing: M-F 1:00 PM - 10:00 PM CST

Fluent in Chinese

Primary Responsibilities

• Engage with Chinese-speaking customers via voice support to guide them through resolution and keep them updated on progress
• Troubleshoot technical issues, identify root cause, and resolve customer concerns while adhering to company policies
• Accurately document customer interactions using proper spelling, grammar, and clear communication
• Resolve issues on first contact when possible, or escalator appropriately to higher tiers
• Manage customer escalations professionally and handle priority inquiries as assigned
• Maintain strong product knowledge and stay current with client security products and services
• Follow all security and compliance requirements when handling customer information

About You

Required Qualifications

• High school diploma or equivalent
• Previous contact center or call center customer service experience
• Basic technical troubleshooting skills
• Fluent in Chinese (Mandarin preferred) and English with minimum CEFR Level B2 proficiency
• Strong customer service, problem-solving, and communication skills
• Ability to clearly communicate technical solutions and next steps to customers in Chinese
• Ability to accurately document customer interactions with proper spelling, grammar, and structure
• Strong interpersonal and conflict-resolution skills with ability to identify customer needs
• Ability to pass required background screening and drug screening (where applicable)

Preferred Qualifications

• Technical support experience supporting antivirus software or security products
• College degree or equivalent (outside North/South America)
• Experience with customer relationship management (CRM) systems
• Familiarity with ticketing systems and issue tracking