AIx Field Service Engineer

Applied Materials; Boise (ID); On-site; USD 78,500 - 108,000; Full time

Job summary

Applied Materials is hiring a Field Service Engineer in Boise, ID, to enhance digital tools and drive improvements. This role requires analytical skills and the ability to explain complex information clearly.

Responsibilities include mentoring new team members and solving digital tool issues. The position offers full-time employment with travel requirements of 20%.

Qualifications

• Demonstrates knowledge of digital products and applications.
• Understands Applied's equipment and operations.
• Describes complex information clearly.

Responsibilities

• Identifies areas for improvement in digital tools.
• Provides informal guidance to new team members.
• Solves problems using technical experience and judgment.

Skills

Problem-solving

Analytical skills

Technical communication

Interpersonal skills

Job description

Salary: $78,500.00 - $108,000.00

Location: Boise, ID; Manassas, VA

Key Responsibilities

• Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
• Internally explains difficult or sensitive problems building consensus with team and customers.
• Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
• Responsible for model propagation and dashboard configuration. Monitors signals for short and long term trends. Main point of contact for all digital tool issues within site and with HQ.
• Provides mentoring on troubleshooting methodologies, learning new tools and processes. Understands BKM modeling techniques.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities. Has knowledge of Applied's digital products and applications. Knowledge of Equipment and Fab Operations.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Uses Applied Problem Solving Technique for the issue resolution framework.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: Yes

Equal Opportunity Employer

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Accessibility Statement

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.