Aisles Online Pickup Clerk

Hy-Vee Inc; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Pickup Clerk to ensure online orders are accurately gathered, properly stored, and seamlessly loaded into customers' vehicles for a fast, friendly pickup experience. If you enjoy staying active, work well independently, and take pride in getting things right, you’ll fit right in with our online shopping team; there are night and weekend shifts.

You’ll greet customers warmly, manage temperature-controlled storage, and handle substitutions and POS payments as

Qualifications

• Excellent customer service mindset
• Clear and professional communication
• Strong organizational skills and ability to multitask
• Ability to identify problems and offer practical solutions

Responsibilities

• Greet customers warmly and assist them with their needs throughout the store.
• Gather orders and store at proper temperature; retrieve before pickup.
• Maintain product temperatures throughout fulfillment.
• Place cart orders in holding area for pickup.
• Lift and load groceries into customer vehicles.
• Scan and bag items from all temperature zones.
• Process payments at POS and handle substitutions as needed.
• Substitute items when requested or unavailable.
• Answer phones and emails promptly with friendly service.
• Follow dress code and hygiene standards.

Skills

Customer service

Communication

Organization

Independent work

Education

High school diploma or equivalent

Job description

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength.

We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Aisles Online Pickup Clerk Department: Aisles Online FLSA: Hourly Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Aisles Online program is all about making grocery shopping as easy and convenient as possible for our customers, and our Pickup Clerks are the final step in delivering on that promise. In this role, you'll be responsible for ensuring online orders are accurately gathered, properly stored, and seamlessly loaded into customers' vehicles for a fast, friendly pickup experience. Your attention to detail and commitment to service make a lasting impression on every customer you help. If you enjoy staying active, work well independently, and take pride in getting things right, we'd love to have you on our team.

What You’ll Do

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Gather orders and place them in storage at the proper temperature, then retrieve them promptly prior to the customer's arrival
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Select, scan, and bag items from all temperature zones as needed
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills To be successful in this role, you'll need to be able to:

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
• Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
• Identify problems and develop practical solutions, including making product substitutions on the fly
• Work independently and complete daily workloads with limited supervision

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager

Education and Experience

High school diploma or equivalent preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.