Aisles Online Clerk

Hy-Vee; North Carolina; On-site; USD 17,000 - 25,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Clerk to join our team in North Carolina. You will select, bag, and organize online orders with accuracy and care, ensuring items stay fresh and properly stored for a seamless pickup experience.

You’ll greet customers, process payments at the POS, monitor order fulfillment, and substitute items when necessary. This fast-paced role requires attention to detail and dependable teamwork.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail or customer service a plus.
• Able to work in a fast-paced environment.

Responsibilities

• Greet customers warmly and assist with needs in-store.
• Select, bag, and organize online orders accurately.
• Process customer orders through POS and take payments.
• Store gathered orders in proper temperature conditions for pickup.
• Maintain correct temperature during fulfillment.
• Cart orders to holding area for pickup.
• Load groceries into customer vehicles as needed.
• Monitor online orders for timely fulfillment.
• Substitute products when items are unavailable as requested.
• Answer phones with friendly, helpful service.
• Follow dress code, hygiene standards and department guidelines.
• Assist with other tasks or special projects as needed.

Skills

Customer service

Clear communication

Organization

Problem solving

Independent work

Attention to detail

Education

High school diploma or equivalent

Job description

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description: Job Title: Aisles Online Clerk Department: Aisles Online FLSA: Hourly Revision Date: 07/2026

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Aisles Online program brings the full grocery shopping experience right to our customers' doors and cars, and our Aisles Online Clerks make it all happen. In this role, you'll be responsible for selecting, bagging, and organizing online orders with accuracy and care, ensuring every item is fresh, properly stored, and ready for a seamless pickup experience. Your attention to detail and commitment to service directly impact how our online shoppers feel about Hy-Vee. If you're organized, dependable, and enjoy a fast-paced environment where your work makes a real difference, we'd love to have you on our team.

What You'll Do

• Deliver outstanding customer service by greeting customers warmly and assisting them with their needs whenever you interact with them in the store
• Select, scan, and bag items from all temperature zones accurately and efficiently
• Tender customer orders through POS and process credit card payments
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Cart orders to and place them in the holding area for customer pickup
• Load groceries into customer vehicles as needed
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment
• Substitute products for customers upon request or when items are unavailable
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy‑Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy‑Vee's mission and a genuine passion for delivering an outstanding customer experience
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
• Stay organized and manage multiple tasks efficiently in a fast-paced environment
• Identify problems and develop practical solutions, including making product substitutions on the fly
• Work independently and complete daily workloads with limited supervision
• Maintain strong attention to detail in order selection, temperature management, and order accuracy

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager

Education and Experience

High school diploma or equivalent preferred

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas Where applicable to the role: ability to safely use sharp knives and blades for food preparation Where applicable to the role: exposure to heat‑and burn-related hazards associated with cooking, baking, or grilling equipment Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards Perform repetitive standing, walking, reaching and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.