Aisles Online Manager

Hy-Vee, Inc.; Oregon (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, implementation, staffing and tracking of the store's online shopping fulfillment.

You will manage the order fulfillment process and schedule personal shoppers and delivery drivers, while delivering friendly customer service and maintaining safety standards. The role requires coordinating with district leadership and store operations, with emphasis on accuracy, timeliness and customer satisfaction in a fast-paced retail

Qualifications

• High school diploma or equivalent preferred.
• Experience with customer service in retail is a plus.
• Competent with basic computer applications and internet.
• Strong communication and interpersonal skills required.

Responsibilities

• Oversees order fulfillment and scheduling for online orders.
• Trains and schedules department staff and drivers.
• Ensures timely and accurate fulfillment with friendly customer service.
• Addresses customer issues and maintains food safety standards.

Skills

Customer service

Communication

Scheduling

Training

Interpersonal skills

Computer basics

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Windows NT

Internet Explorer

UNIX systems

Job description

Additional Considerations (if any):Must be 18+-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Aisles Online ManagerDepartment: Aisles OnlineFLSA : Non-ExemptGeneral FunctionOversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.Core Competencies:PartnershipsGrowth mindsetResults orientedCustomer focusedProfessionalismReporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness HomePositions that Report to you: Department EmployeesPrimary Duties and ResponsibilitiesProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Makes an effort to learn customers’ names and to address them by name whenever possible.Assists customers by: (examples include)Escorting them to the products they are looking for.Securing products that are out of reach.Loading or unloading heavy items.Making note of and passing along customer suggestions or requests.Performing other tasks in every way possible to enhance the shopping experience.Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.Ensures smooth operation of order fulfillment process.Continually monitors incoming online orders to ensure prompt, on-time fulfillment.Responsible for training new employees.Responsible for department employee scheduling.Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.Provides education to existing employees regarding new policies and procedures.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.Secondary Duties and ResponsibilitiesPerforms other job-related duties and special projects as required.Supervisory ResponsibilitiesInstructing, assigning, reviewing, and planning the work of others.Maintaining standards, coordinating activities, and acting on employee problems.Has the authority to recommend employee discipline.Knowledge, Skills, Abilities and Worker CharacteristicsCommitment to the Hy-Vee Mission and a willingness to promote the values of the company.Good verbal and written communication skills.Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.Ability to identify problems, develop and execute solutions.Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.Education and ExperienceHigh school diploma or equivalent preferred. Must be skilled in the computer as well as the internet.Physical RequirementsVisual requirements include: ability to see detail at near range with or without correction.Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.Working ConditionsThe duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.Equipment Used to Perform JobPC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software. UNIX systems with VDT’s cash registers and register computers, electronic scales, calculator, telephone, fax and copy machine.ContactsHas daily contact with store personnel, suppliers/vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.ConfidentialityHas access to confidential information including inventory costs, sales, e-mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.