Aisles Online Manager

Hy-Vee, Inc.; Pleasant Hill (IA); On-site; USD 52,000 - 65,000; Full time

Job summary

Hy-Vee, Inc. in Pleasant Hill, IA, seeks an Aisles Online Manager to lead the online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time. You will recruit, train, and develop a fast-paced team while maintaining exemplary customer service and strict food safety standards.

The role emphasizes organizing, scheduling, and guiding staff through daily operations, policies, and best practices to enhance the customer experience and operational efficiency.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.
• Ability to stand/walk and work in a fast-paced retail environment.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee order fulfillment from start to finish and monitor online orders for prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure food safety guidelines are followed and products are kept at proper temperatures.
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed.

Skills

Team leadership

Customer service

Communication

Organizational skills

Computer skills

Problem solving

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet

Email applications

Job-specific programs

Job description

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Aisles Online ManagerDepartment: Aisles OnlineFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our Aisles Online program is one of the most important ways we make our customers' lives easier, and the Aisles Online Manager is the person who makes it run. In this role, you'll oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience.If you're a strong organizer, a natural leader, and passionate about delivering a seamless customer experience, we'd love to have you on board.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issuesOversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillmentRecruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused teamProvide ongoing education to employees regarding new policies, procedures, and best practicesEnsure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment processInstruct, assign, and review the work of others; coordinate activities and address employee concerns as neededHave authority to recommend employee disciplineAnswer phones and emails promptly and provide friendly, helpful service to customersFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experienceLead, motivate, and develop a team in a fast-paced, deadline-driven environmentCommunicate clearly and professionally with customers, team members, and vendors through verbal and written correspondenceIdentify problems and develop practical, timely solutionsNavigate computer systems confidently, including word processing, spreadsheet, email applications, and job-specific programsStay highly organized and manage multiple priorities and projects simultaneouslyHandle confidential information including sales reports, pricing, profit and loss data, and operational information with discretionReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness HomeDirect Reports: Department EmployeesEducation and ExperienceHigh school diploma or equivalent preferredStrong computer and internet skills requiredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-moving role with constant pressure to meet deadlines and manage multiple projects throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.