Aisles Online Manager

Hy-Vee; Council Bluffs (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Aisles Online Manager to lead their online shopping fulfillment team. In this role, you will ensure a seamless customer experience by managing order fulfillment processes and training staff. Your commitment to customer service and ability to solve problems will be key in maintaining high satisfaction levels. This position offers a dynamic work environment where your contributions will directly impact the shopping experience for customers. If you are passionate about service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Good verbal and written communication skills are essential.
• Strong interpersonal skills to relate to people professionally.

Responsibilities

• Oversees the fulfillment and delivery of the store’s online shopping website.
• Provides prompt, efficient, and friendly customer service.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows NT

Email

Internet

Job description

time type: Full time

posted on: Posted 3 Days Ago

time left to apply: End Date: May 26, 2025 (14 days left to apply)

job requisition id: R183067

Additional Considerations (if any):

-

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Aisles Online Manager

FLSA: Non-Exempt

General Function

Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Maintains the order fulfillment process and scheduling of personal shoppers and delivery drivers.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties and Responsibilities:

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensures smooth operation of order fulfillment process.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Responsible for training new employees.
• Ensures customer satisfaction and addresses service issues as needed.
• Adheres to all food safety guidelines and ensures products are kept at proper temperatures.
• Provides education to existing employees regarding new policies and procedures.
• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Performs other job-related duties and special projects as required.

Supervisory Responsibilities:

• Instructing, assigning, reviewing, and planning the work of others.
• Maintaining standards, coordinating activities, and resolving employee issues.
• Has the authority to recommend employee discipline.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Commitment to the Hy-Vee Mission and promoting company values.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to people professionally.
• Problem-solving skills: identify, develop, and execute solutions.
• Ability to interact with computer systems, including word processing, spreadsheets, email, and job-specific programs.

Education and Experience:

High school diploma or equivalent preferred. Must be skilled in computer and internet use.

Physical Requirements:

• Visual acuity: ability to see detail at near range with or without correction.
• Ability to perform sedentary work: occasionally lift or carry objects up to 10 pounds, stand or walk occasionally.
• Physical activities include stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.
• Ability to compose correspondence, follow manuals, evaluate data, and advise people. Ability to interview and guide people.

Working Conditions:

Mostly performed in a retail store setting. Exposure to dust, noise, temperature extremes; hazards from moving equipment and electrical shocks. Fast-paced environment with deadlines and multiple projects.

Equipment Used:

PC, modem, printer, Windows NT, Microsoft Office, email, internet, UNIX systems, cash registers, scales, calculator, telephone, fax, copy machine.

Contacts:

Daily contact with store personnel, suppliers, customers, and the public. Occasional contact with regulatory agencies.

Confidentiality:

Access to confidential information including inventory, sales, email messages, pricing, reports, and operational data.