Airstream Service Advisor Orange County

Airstream Orange County; California; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction and ensure smooth operations in the service department. In this role, you will be the first point of contact for customers, responsible for scheduling service appointments, promoting necessary services, and providing exceptional customer care. Your ability to communicate effectively and manage service requests will be crucial in maintaining high customer satisfaction ratings. Join a dynamic team where your contributions will directly impact the service experience and help maintain the reputation of a trusted service provider in the automotive industry. If you have a passion for vehicles and a knack for customer service, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of experience in vehicle repair or related industry.

Responsibilities

• Schedule service work and promote additional services to customers.
• Maintain customer satisfaction index and handle repair orders.
• Communicate with customers about mechanical issues and service needs.

Skills

Customer Service Skills

Communication Skills

Vehicle Mechanical Knowledge

Computer Skills

Education

High School Diploma or Equivalent

Tools

Personal Computer Applications

Job description

Position Title: Service Advisor

Reports to: Fixed Operations Manager/Service Advisor

Position Summary: The Service Sales Consultant is responsible for scheduling service work in the service department and for promoting and selling additional needed service to customers. Must present a professional appearance.

Essential Duties & Responsibilities:

1. Maintain CSI rating as established by Management.
2. Maintain a dealership-prescribed standard for “hours per customer repair order written” and “effective labor rate”.
3. Ensure all documents, such as repair orders and invoices, are accounted for.
4. Accomplish the forecast established by the Service Manager.
5. Greet customers in a timely, friendly manner. Obtain customer and vehicle data.
6. Schedule appointments using the appropriate systems. Obtain customer’s signature on repair order; provide customer with a copy.
7. Communicate with customers to determine the nature of the mechanical problem(s). Advise customers of the importance of maintaining their vehicles in accordance with the manufacturer’s recommended maintenance schedule. If additional service work is needed, explain details to the customer, including additional cost and time considerations.
8. Secure appropriate approval and authorization numbers from the service contract company prior to repairs.
9. Document the exact repair instructions on the repair order and initiate vehicle inspection.
10. Provide accurate estimates for labor and parts to customers.
11. Detail on the repair order if special arrangements are to be made for pick up/delivery. Transfer this information to the invoice.
12. Follow up with customers on unsold repairs.
13. Follow up progress of each repair order. Contact customers regarding any changes in the estimate or completion time. Record changes on repair order.
14. Handle telephone inquiries regarding work-in-progress and appointments.
15. Compare final invoice with original repair order. Review for completion and accuracy.
16. Accept cash and credit payments. Keep cash register accurate.
17. Deliver vehicle to customer and answer any questions.
18. Keep Quick Pricing Guide, Multi-Point Inspection, Maintenance Menus and other service department forms up-to-date.
19. Complete training as directed by supervisor.
20. Follow policies and procedures as set forth in Employee Handbook.
21. Any other duties as assigned.

Knowledge, Skills and Abilities Required:

Educational: High school diploma or the equivalent.

Experience: One year vehicle repair or related industry experience. General knowledge of vehicle mechanical operations.

Special Skills: Superior communication and customer service skills. Ability to read and comprehend instructions and information. Ability to use personal computer applications including word processing and spreadsheet software. Current valid driver’s license.

Physical Demands and Working Conditions:

The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 20 pounds of material. Frequently works near moving mechanical parts. Exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles.